(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs. Detail-oriented associate adept at handling clerical tasks such as copying, filing and payment processing with minimal oversight. Skilled listener, speaker and complex problem-solver. Seek to offer 29 years experience and take on new role with room for advancement.

  • Staff Recruitment and Hiring
  • Sales Support
  • Conflict Resolution Tactics
  • Operational Reporting
  • Employee Training Oversight
  • Customer Experience
  • Equipment Monitoring and Troubleshooting
  • Adding, Calculating and Billing Machines
  • Discrepancy Resolution
  • Standard Operating Procedures Understanding
American Public University System Charles Town, WV Expected in 05/2018 Associate of Arts : General Studies - GPA :
Work History
Chubb - Claims Supervisor
Syracuse, NY, 07/2017 - 08/2022
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures
  • Determined proper course of action for claims processing.
  • Complied with established internal controls and policies.
  • Supported Store Manager with special projects and additional job duties.
  • Maintains claims and hazardous waste storage area in accordance with company policies.
  • Maintains, receives and stocks supplies used in the facility.
  • Identifies shrink opportunities and works with Asset Protection to correct.
  • Supervises Associates by assigning duties, communicating goals, monitoring performance, provides feedback and follow up by supporting company policies.
  • Tracks claims to ensure proper credit is received by facility.
  • Carries out the inventory process to help improve replenishment and receiving to reduce shrink.
  • Maintains inventory tools and equipment. Teaches and trains associates on equipment.
  • Identifies poor inventory practices and reports them with ideas for corrective action.
  • Verifies associates count merchandise and process shipment and credits correctly.
Ross Stores, Inc - Invoice Clerk
Aurora, CO, 08/2004 - 07/2017
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Collect, sort, distribute or prepare mail, messages, or courier deliveries.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Processed vendor and supplier payments on weekly basis.
  • Monitored equipment to check for proper operation.
  • Collaborate, organize and mentor with other committee members involved in Children's Miracle Network, Susan B Komen and Other Options-AIDS Foundation.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, operating calculators, 10-key, and or computers to work with pay records, invoices, balance sheets, or other documents.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Evaluate data pertaining to costs to plan budget.
  • Conduct classes to teach procedures to staff.
  • Acquire, distribute and organize store supplies.
  • Preform audits routinely at other stores, as requested by management.
  • Compares invoices from Suppliers to receiving reports, identifies discrepancies, researches invoices as needed, authorizes payments, and submits claims according to Company policy.
  • Compares daily detail reports to weekly summaries and weekly summaries to monthly reports. Ensures that monthly journal balances and any discrepancies are researched and corrected.
  • Reviews markup/markdown, on-hand change, and pricing difference reports; identifies and researches discrepancies; communicates discrepancies to the appropriate channel for additional research.
Checkers Drive-In Restaurants, Inc. - Assistant Manager
Camp Springs, MD, 01/2000 - 08/2004
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Brph - Accounting Associate
Melbourne, FL, 08/1993 - 01/2002
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Addressed and resolved complex and unexpected variances.
  • Entered figures using 10-key calculator to compute data quickly.
  • Collected and arranged financial information and entered details into SMART financial management system.
  • Directed gathering of required documentation and files for account audits and completed reviews.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Processed cash register money bags which include separating checks, cash, coupons, and various other media and totaling and precessing coins.
  • Prepared all deposits which included encoding checks, using Tellermate to weigh and enter currency into the computer, entering and reconciling WIC and EBT transactions, entering coupon totals and finalizing end of business transactions into the system.
  • Ordered and maintained correct denominations of currency and change daily from the bank.
  • 10-key, typing skill level of 50 WPM, Use of adding machine, phones and multi-tasking to ensure upper management is satisfied.

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    School Attended

    • American Public University System

    Job Titles Held:

    • Claims Supervisor
    • Invoice Clerk
    • Assistant Manager
    • Accounting Associate


    • Associate of Arts

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