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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Emerging HR professional enthusiastic about bringing skills and knowledge to a long-term position. Recently graduated from University of Phoenix with a Bachelor of Science degree in Business Management and pursuing practical experience in the field. Excellent communicator, administrator and multitasker versed in training, documentation and reporting procedures and successful human resources practices in recruitment, onboarding and compliance management.

Skills
  • Compliance oversight
  • Interdepartmental relationships
  • Compliance reviews
  • Reporting requirements
  • Risk management strategies
  • Employer compliance
  • HIPAA regulations
  • Training & Development
  • Team management
  • Employee coaching
  • Office equipment proficiency
  • Data evaluation
  • Technologically savvy
  • Call Center Operations
  • Risk management
  • Project management
  • Employee training
  • Staff training and development
  • Operational budgeting
  • Compensation/benefits administration
  • Cross-functional team management
  • Supervision and training
Education and Training
University of Phoenix Phoenix, AZ, Expected in 10/2020 Bachelor of Science : Business Management - GPA :
  • Minor in Marketing
Experience
Gila River Health Care - Claims Processor
Chandler, AZ, 10/2019 - 07/2020
  • Opened, sorted and monitored claims.
  • Developed and updated spreadsheets in Microsoft Excel to track claims information.
  • Composed business correspondences for supervisors, managers and other professionals.
  • Sorted source documents and organized to be filed.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified system and account issues to quickly and accurately resolve.
Bessemer Trust - Senior Technical Support Specialist
Stuart, FL, 02/2017 - 07/2019
  • Walked customers through processes of installing software or hardware and initial program start up procedures.
  • Assumed remote control over customers' computers when necessary to resolve problems.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Responded to support tickets within 24 hours to improve customer service.
Dick's Sporting Goods Inc - NICS Outfitter
Fairfax, VA, 07/2014 - 02/2017
  • Performed background checks utilizing FBI NICS system
  • Ensure compliance with all state, federal and company regulations
  • Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
Rite Aide Pharmacy - Assistant Store Manager
City, STATE, 04/2008 - 09/2014
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Managed weekly schedules and requests for leave.
  • Tracked both internal and external data export while monitoring for security risks.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Claims Processor
  • Senior Technical Support Specialist
  • NICS Outfitter
  • Assistant Store Manager

Degrees

  • Bachelor of Science

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