Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Teamwork and Collaboration
Verbal and Written Communication
Problem-Solving
Client Interviews
Customer Service
Critical Thinking
Active Listening
Time Management
Decision Making
Attention to Detail
Recordkeeping Organization
Experience
02/2022 to 06/2022
Claims ProcessorLowe's Companies, Inc. – Oklahoma City, OK,
Verified claim data correctness in preparation for processing.
Reviewed history records to determine benefit eligibility for services.
Researched medical claims for validity to resolve discrepancies.
Maintained comprehensive database for enrollment data, claim submission and payment information.
Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
Analyzed contracts and claim systems to apply appropriate benefit amounts.
Coordinated benefits with medical insurance plans and Medicare providers.
Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims.
Collaborated with appraisers, facility managers, body shops and salvage vendors.
Coordinated and planned investigations of claims to confirm compensability and coverage.
Prepared and reviewed insurance-claim forms and related documents for completeness.
12/2019 to 12/2021
Medical AssistantSollis Health – Santa Monica, CA,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Cleaned and maintained medical equipment following procedures and standards.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Measured vital signs and took medical histories to prepare patients for examination.
Labeled and completed lab requisitions using ICD and CPT coding.
Incorporated outside records into charts and EHR.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
07/2014 to 12/2019
Medical AssistantSollis Health – 135 East 57Th St. 4Th Floor, NY,
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Kept facility stocked with necessary supplies, equipment and instruments.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Collected, labeled and stored laboratory specimens properly prior to testing.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Supported administrative staff by processing payments.
Positioned patients properly during examination or treatment for comfort and safety.
Prepared treatment rooms for patient examinations.
Explained treatment procedures and physicians' instructions.
Contacted medical facilities to schedule patients for admission.
Administered medications under physician's supervision.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Handled general office duties to support administrative staff during peak hours.
Processed orders for medical supplies and lab equipment.
Changed dressings on wounds to prevent infection and check for healing.
Completed and submitted clinical documentation in accordance with agency guidelines.
Assisted back office patient processes to reduce office wait times.
05/2009 to 05/2013
Medical AssistantSollis Health – Beverly Hills, CA,
Incorporated outside records into charts and EHR.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Documented notes during patient visits.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Cleaned and maintained medical equipment following procedures and standards.
Measured vital signs and took medical histories to prepare patients for examination.
Labeled and completed lab requisitions using ICD and CPT coding.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Responded to patient callbacks and phone-in prescription refill requests.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Educated patients about medications, procedures and physician's instructions.
Education and Training
Expected in 05/2008
High School Diploma: Douglas High School - Douglas, AZ GPA:
Expected in
: CERTIFICATION MEDICAL ASSISTANT APOLLO COLLEGE - TUCSON, GPA:
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