SEARCH

Child Services Specialist Resume Example

Resume Score: 85%

Love this resume?Build Your Own Now
CHILD SERVICES SPECIALIST
Summary

Child Service Specialist focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.

Highlights
  • Program management
  • Program monitoring
  • Family and children's programs knowledge
  • Community outreach
  • Exemplary people management skills
  • Employee training and coaching
  • Collaborative manager
  • Volunteer coordination
Accomplishments

Promoted to Child Service Specialists after 1.5 years of employment. Managed the most program sites in organization wihile dealing with staff shortages and selected as pilot program coordinator after 6 months in CSS position. Invited to be a guest speaker and trainer for Americorps Jumpstart Program and Incredible Teachers Training.

Experience
Child Services Specialist02/2011 to 02/2014Company NameCity, State
  • Managed a caseload of 134 clients and their families at any given time.
  • Explained program offerings and requirements to clients and answered related questions.
  • Conducted needs assessments for families with young children.
  • Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
  • Kept up-to-date, thorough and accurate case files.
  • Managed Jumpstart program initiative including volunteer recruitment, placement and training.
  • Identified and prioritized program delivery needs to meet the requirements of both organizations.
  • Led weekly program management meetings.
  • Represented the agency to government, funding and field sources at meetings and conferences.
  • Result:Successful pilot launch, changes implemented in other Arizona Jumpstart programs.
  • Streamlined the organization's volunteer on-boarding process; greatly reducing the lapses between volunteer recruitment, start dates and program costs due to background checks for volunteers and interns that went elsewhere due to the long wait.
  • Completed OHS and Arizona State Licensing reviews during OHS Self-assessment.
  • Monitored 16 of 23 sites reviewing incensing requirements, Head Start Performance Standards, and Indoor/Outdoor site safety checklists.
  • Reviewed client enrollment, medication administration, and staff training/credentials files for compliance to Head Start Performance Standards, State Licensing and organizational Policy and Procedures.
  • Result:Identified organization wide deficiencies, identified gaps in knowledge and training opportunities, identified Policy & Procedure conflicts with State Licensing and Head State Performance Standards.
  • Addressed program and policy issues, developed best practices and improved service delivery.
  • Created a new monitoring, recording keeping and tracking system that was adapted and used organization wide reducing work hours spent monitoring and classroom interruptions.
  • CLASS Certified, completed CLASS observations in 16 of 52 classrooms.
  • Observed teaching teams using the Classroom Assessment Scoring System provided feedback and follow up observations.
  • Developed individualized trainings, mentoring and work aids to supervised staff.
  • Arranged peer mentoring, allowing teaching teams to observe other classrooms with teachers modeling /mentoring in the classroom, and lesson plan reviews utilizing individualized work aids.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Evaluated team member performance and offered constructive feedback.
  • Educated team members and peers about available career services and resources.
  • Created volunteer staff members to assist peers with completion of financial aid applications and mentoring peers working toward their CDAs and Associate Degree.
  • Mentored less experienced Child Service and Family Service Specialists.
  • Result:Teaching teams were able to increase their overall CLASS score by .52 with a .38 increase in Instructional Support leading to better communication, creation of team lesson planning and material sharing.
  • Allowed more staff to attend post graduate programs who could not afford the tuition up front saving the organization tuition reimbursement funds for staff that were eligible for grants allowing more staff members to meet their educational goals
  • Determined customer eligibility for benefit programs and services.
  • Entered client data in a centralized database and maintained up-to-date case records for all clients.
  • Conducted quarterly and annual reviews of direct reports.
  • Referred clients to partner agencies for additional services.
  • Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
  • Facilitated parent support groups that addressed topics such as positive discipline and parenting styles.
  • Explained program offerings and requirements to clients and answered related questions.
  • Identified programs to assist with CDA certification and Associate Degrees.
  • Result:Started free English Language classes for parents and employees using retired school teacher volunteers as well as Dentists volunteers to do free on site exams, and parent education classes.
Owner, Provider11/2002 to 02/2011Company NameCity, State
  • Planned, developed, administered and supervised a Licensed Child Care Home for children 0 to 12 years of age.
  • Preformed all HR, accounting, monitoring, training, curriculum and lesson planning.
  • Maintained records to meet State Licensing regulations and CACFP guidelines.
  • Provided community resource referrals to clients and family members.
  • Result:Maintained a fully enrolled program for 8 years, able to ensure parents were aware and assessing community resources such as shelters, utilities, food, medical and dental assistance, Toys for Tots, Head Start and district testing leading to healthy children ready to learn.
Education
Master of Arts: Elementary Education2006Northern Arizona UniversityCity, State

Completed course work degree pending completion of one semester of student teaching

Master of Arts: Early Childhood Education2006Northern Arizona UniversityCity, State
Certification: ESL English as a Second Language2006Northern Arizona UniversityCity, State
Master of Arts: Special Education2006Northern Arizona UniversityCity, State

Completed coursework degree pending completion of one semester of student teaching

Certificate: MWR's Manager's Course2002Navy MWRCity, State
Certificate: Staff Management & Program Operation2001Army CYSCity, State
Certificate: Teen Target Level Training2001Army CYSCity, State
Bachelor of Arts: Business Administration1991Hawaii Loa CollegeCity, State

Course work in Economics and Marketing

Skills

Accounting, Business Administration, CPR/First Aid, Client Management, Service Delivery, Community Outreach, HR, Mentoring, Modeling, Recruitment, Staff Management, Staff Training, Microsoft Office, Child Plus, Teaching Strategies Gold

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Northern Arizona University
  • Navy MWR
  • Army CYS
  • Hawaii Loa College

Job Titles Held:

  • Child Services Specialist
  • Owner, Provider

Degrees

  • Master of Arts : Elementary Education 2006
    Master of Arts : Early Childhood Education 2006
    Certification : ESL English as a Second Language 2006
    Master of Arts : Special Education 2006
    Certificate : MWR's Manager's Course 2002
    Certificate : Staff Management & Program Operation 2001
    Certificate : Teen Target Level Training 2001
    Bachelor of Arts : Business Administration 1991

Similar Resumes

View All
Services-Specialist---Child-Protective-Services-Investigator-resume-sample

Services Specialist - Child Protective Services Investigator

Elwell, Michigan