, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Case Manager with over 15 years of experience in Children Services and with people with disabilities. Excellent reputation for resolving problems and improving customer satisfaction. Analytical, goal-oriented, and methodical professional with expertise in case management, community relations, administrative and supportive services. Equipped with the ability to critically assess policies, programs, and problems to provide effective recommendations. Abilities to cultivate positive relationships with diverse individuals.
Skills
Microsoft (Word, Excel, Power Point), Connection, HHC Connect, WMS, LTS, CAS, DOAS, internet.
Troubleshooting
Collaboration
Community Development
Safety assessments
Work History
06/2018 to CurrentChild Protective Specialist Supervisor Level INYC Administration For Children Services | City, STATE,
Review, analyze case notes, submitted report/data and provide guidance to Child Protective Specialist as per case mandatory practice guide.
Keenly evaluate risk of future abuse or neglect of children within the household along with various program data.
Assign cases to subordinates after discussing and synthesizing case history, establishing case patterns, red flags, formulating hypothesis based on gathered data to ensure child safety.
Preside over conferences aimed to develop safety and service plans with families through strength-based approach. Able to work in fast pace environment.
Identify Child Protective Specialist challenges in their performance to aid in work plan development, corrective action plans and foster training needs.
Coach staff to develop competency and new skills to prepare for more responsibility. Maintained case records and legal documentation.
Supervise, coach, educate at least ten staff about policies and skill development to empower families to support and facilitate children's safety.
Managed support services and fostered communication among Child Protective Specialist, stakeholders, community agency.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
07/2007 to 07/2018Child Protective SpecialistNYC Administration For Children Services | City, STATE,
Take charge of interviewing children, family members, and collaterals to assess for child safety and determine permanency plan.
Hold responsibility of coordinating, advocating, and organizing various organizational initiatives as well as boosting community referrals.
Review case history, legal documents and produce, assess, and disseminate reports in relation to service plans.
Render first-rate support to families in navigating government and private agencies along with access entitlement benefits as well as documenting case notes in timely fashion into Connection.
Make service referrals to interdisciplinary team, Preventive programs and Community Based Organizations depending on families’ needs utilizing strength and evidence based approaches.
Performed field visits aimed to investigate allegations of child abuse, maltreatment and neglect as well as ongoing safety assessments.
Carry out filing of petition in family court, write concise court reports and testify in court.
Assume full accountability of responding and evaluating client, collateral, public, and community-based organization complaints to reduce/eliminate children’s’ safety and risk.
01/2004 to 07/2007Client Service Coordinator/Medicaid Service CoordinatorAHRC | City, STATE,
Devised, executed, and managed individualized service plans.
Conducted conferences as well as launched strategies to attain measurable and time-efficient objectives.
Performed evaluations to aid clients in obtaining clear understanding of daily activities to improve skills.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Upheld client satisfaction by designing accurate and detailed timelines for service plans and alerting clients of changes.
Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
04/2000 to 09/2002Assistant Community LiaisonBellevue Hospital | City, STATE,
Played integral role in marketing company services to various hospitals and clinical settings.
Evaluated prospective patients to identify appropriateness for admission.
Established and maintain positive relationships with referral sources to help promote community agency services.
Aided administrator in arranging weekly community activities and updating all relevant referral source information.
Arrange and conduct Community meetings to assist families.
Maintained and managed hospital records and properties; sales territory and contact database.
Took charge of administering admission procedures, maintaining client records, and responding to incoming calls,.
Effectively provided prospective patients with relevant information as well as followed-up with their needs.
Attended to various healthcare educational opportunities to further enhance patient handling skills.
Seamlessly collaborated with patients, families, and community toward accomplishment of set-forth objectives.
Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Education
Expected in 08/2016Master’s Degree | Public AdministrationMetropolitan College Of New York (MCNY), New York, NYGPA:
Expected in 08/2002Bachelor’s Degree | Psychology And Minor in Community HealthYork College, City University Of NY, Jamaica, NYGPA:
Certifications
Data Gathering and Analysis | Presentation and Reporting | Program Planning and Execution
Conflict Resolution | Strategic Planning and Coordination | Progress Monitoring | Community Organization
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Clear Contact Info
Completeness
Formatting
Length
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
Metropolitan College Of New York (MCNY)
York College, City University Of NY
Job Titles Held:
Child Protective Specialist Supervisor Level I
Child Protective Specialist
Client Service Coordinator/Medicaid Service Coordinator
