child protective specialist supervisor level i resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Experienced Case Manager with over 15 years of experience in Children Services and with people with disabilities. Excellent reputation for resolving problems and improving customer satisfaction. Analytical, goal-oriented, and methodical professional with expertise in case management, community relations, administrative and supportive services. Equipped with the ability to critically assess policies, programs, and problems to provide effective recommendations. Abilities to cultivate positive relationships with diverse individuals.

  • Microsoft (Word, Excel, Power Point), Connection, HHC Connect, WMS, LTS, CAS, DOAS, internet.
  • Troubleshooting
  • Collaboration
  • Community Development
  • Safety assessments
Work History
Child Protective Specialist Supervisor Level I, 06/2018 - Current
NYC Administration For Children Services City, STATE,
  • Review, analyze case notes, submitted report/data and provide guidance to Child Protective Specialist as per case mandatory practice guide.
  • Keenly evaluate risk of future abuse or neglect of children within the household along with various program data.
  • Assign cases to subordinates after discussing and synthesizing case history, establishing case patterns, red flags, formulating hypothesis based on gathered data to ensure child safety.
  • Preside over conferences aimed to develop safety and service plans with families through strength-based approach. Able to work in fast pace environment.
  • Identify Child Protective Specialist challenges in their performance to aid in work plan development, corrective action plans and foster training needs.
  • Coach staff to develop competency and new skills to prepare for more responsibility. Maintained case records and legal documentation.
  • Supervise, coach, educate at least ten staff about policies and skill development to empower families to support and facilitate children's safety.
  • Managed support services and fostered communication among Child Protective Specialist, stakeholders, community agency.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Child Protective Specialist, 07/2007 - 07/2018
NYC Administration For Children Services City, STATE,
  • Take charge of interviewing children, family members, and collaterals to assess for child safety and determine permanency plan.
  • Hold responsibility of coordinating, advocating, and organizing various organizational initiatives as well as boosting community referrals.
  • Review case history, legal documents and produce, assess, and disseminate reports in relation to service plans.
  • Render first-rate support to families in navigating government and private agencies along with access entitlement benefits as well as documenting case notes in timely fashion into Connection.
  • Make service referrals to interdisciplinary team, Preventive programs and Community Based Organizations depending on families’ needs utilizing strength and evidence based approaches.
  • Performed field visits aimed to investigate allegations of child abuse, maltreatment and neglect as well as ongoing safety assessments.
  • Carry out filing of petition in family court, write concise court reports and testify in court.
  • Assume full accountability of responding and evaluating client, collateral, public, and community-based organization complaints to reduce/eliminate children’s’ safety and risk.
Client Service Coordinator/Medicaid Service Coordinator, 01/2004 - 07/2007
  • Devised, executed, and managed individualized service plans.
  • Conducted conferences as well as launched strategies to attain measurable and time-efficient objectives.
  • Performed evaluations to aid clients in obtaining clear understanding of daily activities to improve skills.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Upheld client satisfaction by designing accurate and detailed timelines for service plans and alerting clients of changes.
  • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
Assistant Community Liaison, 04/2000 - 09/2002
Bellevue Hospital City, STATE,
  • Played integral role in marketing company services to various hospitals and clinical settings.
  • Evaluated prospective patients to identify appropriateness for admission.
  • Established and maintain positive relationships with referral sources to help promote community agency services.
  • Aided administrator in arranging weekly community activities and updating all relevant referral source information.
  • Arrange and conduct Community meetings to assist families.
  • Maintained and managed hospital records and properties; sales territory and contact database.
  • Took charge of administering admission procedures, maintaining client records, and responding to incoming calls,.
  • Effectively provided prospective patients with relevant information as well as followed-up with their needs.
  • Attended to various healthcare educational opportunities to further enhance patient handling skills.
  • Seamlessly collaborated with patients, families, and community toward accomplishment of set-forth objectives.
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Master’s Degree: Public Administration, Expected in 08/2016
Metropolitan College Of New York (MCNY) - New York, NY
Status -
Bachelor’s Degree: Psychology And Minor in Community Health, Expected in 08/2002
York College, City University Of NY - Jamaica, NY
Status -
Data Gathering and Analysis | Presentation and Reporting | Program Planning and Execution Conflict Resolution | Strategic Planning and Coordination | Progress Monitoring | Community Organization,

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Resume Overview

School Attended

  • Metropolitan College Of New York (MCNY)
  • York College, City University Of NY

Job Titles Held:

  • Child Protective Specialist Supervisor Level I
  • Child Protective Specialist
  • Client Service Coordinator/Medicaid Service Coordinator
  • Assistant Community Liaison


  • Master’s Degree
  • Bachelor’s Degree

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