Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Helpful Service Supervisor with 7 years of social work experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills.

  • Collaborated with legal teams to secure the arrests of multiple perpetrators of sexual abuse, physical abuse, and severe neglect of children.
  • Supervised team of over 20 staff members.
  • Client engagement and assistance
  • Law enforcement interaction
  • Crisis situations
  • Writing and verbal communication
  • Neglect and abandonment reporting
  • Information gathering
  • Microsoft Office Suite
  • Supervision
  • Multitasking abilities
  • Adaptability
  • Customer Service
Work History
Child Protective Services Supervisor, 08/2017 to Current
Hennepin CountyMinneapolis, MN,
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Documented data and completed accurate updates to case records.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Managed 20 Employees and monitored over 150 cases
  • Held treatment team meetings.
  • Monitored and o Multidisciplinary Team Meetings
  • Implemented Family Treatment Court
  • Maintained positive relations with communities
  • Built and maintained working relations with circuit court and family court judges, multiple prosecuting attorneys, all levels of law enforcement, and many other agencies.
  • Worked collaboratively with Child Advocacy Center
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending various workshops, training sessions and educational opportunities, including Drug Treatment Court and Forensic Interviewing.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Child Protection Social Worker, 10/2013 to 08/2017
Baptist HealthBryant, AR,
  • Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
  • Investigated alleged abuse, neglect and abandonment of children to determine abusive or unsafe conditions.
  • Facilitated supportive services and counseling for family members to address special concerns.
  • Evaluated mental and physical status in minors to determine options for well being.
  • Investigated home conditions to protect children from harmful environmental areas.
  • Collaborated with schools, law enforcement and other community resources to gather information.
  • Assisted families in navigating government agencies and accessing entitlement benefits.
  • Collected information through observation and interviews with children, parents, relatives and neighbors.
  • Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
  • Attended hearings and depositions in circuit court in many counties, weekly.
  • Responded to claims of abuse, neglect or safety concerns.
  • Attended court proceedings, submitted documents and offered testimony.
  • Developed plans to strengthen family units.
  • Visited homes, inspected surroundings and interviewed family members.
  • Maintained case records and legal documentation.
  • Completed home welfare checks to align with state and program guidelines.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Developed rapport to create safe and trusting environment for care.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Documented data and completed accurate updates to case records.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
Truck Unloader and Traffic Clerk, 01/2007 to 09/2008
Walmart Distribution CenterCity, STATE,
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Handled packages with care while transporting from truck to loading dock.
  • Unloaded packages with care and placed in proper staging area.
  • Loaded packages onto pallets and into staging areas as directed.
  • Adhered to company safety protocols and complied with OSHA standards.
  • Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet.
  • Maintained organized work area by storing equipment safely and properly.
  • Sorted and properly arranged items.
  • Verified contents of inventory loads against shipping papers.
  • Processed claims paperwork
  • Worked with delivery drivers.
  • Entered data into systems for deliveries.
Secretary II, 08/1997 to 08/2004
Grant County Board Of EducationCity, STATE,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Provided clerical support to over 60 company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
No Degree: Masters of Social Work, Expected in
Concorde University - Athens, WV,

Currently working to obtain my Masters in Social Work Degree.

Bachelor of Arts: Social Sciences And Business, Expected in 05/2011
West Virginia University - Morgantown, WV,
Associate of Arts: Business Economics, Expected in 05/2010
Potomac State College of WVU - Keyser, WV,
High School Diploma: , Expected in 06/1990
Circleville High School - Circleville, WV,
Certificate in Clerical: , Expected in 05/1990
South Branch Career And Technical Center - Petersburg, WV,

Licensed Social Worker with current licenses from the WV Board of Social Work.

Certified Forensic Interviewer.

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Resume Overview

School Attended

  • Concorde University
  • West Virginia University
  • Potomac State College of WVU
  • Circleville High School
  • South Branch Career And Technical Center

Job Titles Held:

  • Child Protective Services Supervisor
  • Child Protection Social Worker
  • Truck Unloader and Traffic Clerk
  • Secretary II


  • No Degree
  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma
  • Certificate in Clerical

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