Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Helpful Service Supervisor with 7 years of social work experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills.
Accomplishments
Collaborated with legal teams to secure the arrests of multiple perpetrators of sexual abuse, physical abuse, and severe neglect of children.
Supervised team of over 20 staff members.
Skills
Client engagement and assistance
Law enforcement interaction
Crisis situations
Writing and verbal communication
Neglect and abandonment reporting
Information gathering
Microsoft Office Suite
Supervision
Multitasking abilities
Adaptability
Customer Service
Work History
Child Protective Services Supervisor, 08/2017 to Current Hennepin County – Minneapolis, MN,
Remained objective in handling each case, especially when children and families were in high-stress situations.
Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Documented data and completed accurate updates to case records.
Reported child abuse in accordance with legal standards of mandatory reporters.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Managed 20 Employees and monitored over 150 cases
Held treatment team meetings.
Monitored and o Multidisciplinary Team Meetings
Implemented Family Treatment Court
Maintained positive relations with communities
Built and maintained working relations with circuit court and family court judges, multiple prosecuting attorneys, all levels of law enforcement, and many other agencies.
Worked collaboratively with Child Advocacy Center
Assisted with training and development of team members.
Handled customer complaints and inquiries.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Monitored team's performance and gave feedback when necessary.
Updated job knowledge by attending various workshops, training sessions and educational opportunities, including Drug Treatment Court and Forensic Interviewing.
Offered advice and assistance to customers, paying attention to special needs or wants.
Child Protection Social Worker, 10/2013 to 08/2017 Baptist Health – Bryant, AR,
Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
Investigated alleged abuse, neglect and abandonment of children to determine abusive or unsafe conditions.
Facilitated supportive services and counseling for family members to address special concerns.
Evaluated mental and physical status in minors to determine options for well being.
Investigated home conditions to protect children from harmful environmental areas.
Collaborated with schools, law enforcement and other community resources to gather information.
Assisted families in navigating government agencies and accessing entitlement benefits.
Collected information through observation and interviews with children, parents, relatives and neighbors.
Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
Attended hearings and depositions in circuit court in many counties, weekly.
Responded to claims of abuse, neglect or safety concerns.
Attended court proceedings, submitted documents and offered testimony.
Developed plans to strengthen family units.
Visited homes, inspected surroundings and interviewed family members.
Maintained case records and legal documentation.
Completed home welfare checks to align with state and program guidelines.
Interviewed individuals and families to assess needs and provide informational resources.
Developed rapport to create safe and trusting environment for care.
Reported child abuse in accordance with legal standards of mandatory reporters.
Documented data and completed accurate updates to case records.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Truck Unloader and Traffic Clerk, 01/2007 to 09/2008 Walmart Distribution Center – City, STATE,
Unloaded items and goods from trucks into main storage area for transfer to shelves.
Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Handled packages with care while transporting from truck to loading dock.
Unloaded packages with care and placed in proper staging area.
Loaded packages onto pallets and into staging areas as directed.
Adhered to company safety protocols and complied with OSHA standards.
Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet.
Maintained organized work area by storing equipment safely and properly.
Sorted and properly arranged items.
Verified contents of inventory loads against shipping papers.
Processed claims paperwork
Worked with delivery drivers.
Entered data into systems for deliveries.
Secretary II, 08/1997 to 08/2004 Grant County Board Of Education – City, STATE,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Provided clerical support to over 60 company employees by copying, faxing and filing documents.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
No Degree: Masters of Social Work, Expected in Concorde University - Athens, WV, GPA:
Currently working to obtain my Masters in Social Work Degree.
Bachelor of Arts: Social Sciences And Business, Expected in 05/2011 West Virginia University - Morgantown, WV, GPA:
Associate of Arts: Business Economics, Expected in 05/2010 Potomac State College of WVU - Keyser, WV, GPA:
High School Diploma: , Expected in 06/1990 Circleville High School - Circleville, WV, GPA:
Certificate in Clerical: , Expected in 05/1990 South Branch Career And Technical Center - Petersburg, WV, GPA:
Certifications
Licensed Social Worker with current licenses from the WV Board of Social Work.
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