Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Manager successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.

  • Department Management
  • Detail Oriented
  • Highly adaptable
  • Solution oriented
  • Strong written and verbal communication
  • Strong interpersonal skills
  • Highly motivated self-starter
  • Staff training and development
  • Marketing tactics
Education and Training
Expected in 12/2019 Master of Arts | Social Work University of Texas San Antonio, San Antonio, TX, GPA:
Expected in 12/2015 Bachelor of Arts | Interdisciplinary Studies University of South Alabama, Mobile, AL GPA:
07/2021 to Current Assistant Manager Parkway | Baltimore, MD,
  • Provided leadership to 3-5 employees through coaching, feedback and performance management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Directed all day-to-day operations of rental car company to provide safe and enjoyable guest experience.
  • Lead team of 4 employees in all operations including sales, service, parts and office functions.
  • Resolved customer issues efficiently to build loyalty.
  • Assumed responsibilities of store manager during supervisor's absence.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Assisted with projects and responsibilities to foster relationships with internal departments.
  • Tracked, recorded and reported customer satisfaction data for each shift.
12/2020 to 07/2021 Assistant Manager Merakey | Brockway, PA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delegated daily tasks to team members to optimize group productivity.
  • Supported sales management initiatives to optimize business development.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
03/2016 to 08/2020 Program Coordinator Achieve Rehab And Nursing Facility | Liberty, NY,
  • Managed Volunteer Program from scheduling, recruiting, training, and hosting all events with over 3,000 volunteers per year
  • Collaborated with Programs and Fundraising Departments to coordinate events and packages needed for different programs
  • Improved process management systems within program by adding a volunteer management system and streamlining processing for volunteer
  • Recruited, trained, and supervised an average of 3,000 volunteers per year
  • Developed and implemented program policies and procedure
  • Coordinated and managed in kind donations, product and monetary inventory.
  • Managed volunteer processes and prepared key reports and documentation.
  • Engaged in community initiative events to expand knowledge of services to future donors, clients, and community members.
  • Solicited feedback from volunteers/donors to strategize plans for improving programs and fundraising initiative.
  • Monitored and delivered program budgets and costs to verify expenses were within budget parameters.
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
  • Efficiently managed incoming and outgoing product correspondence to over 40 local partner agencies to support smooth daily operations.
  • Collaborated with fundraising team to create and execute annual fundraising events.
Professional References

Remi McClennan

  • Organization: Enterprise Rent A Car
  • Phone: (609) 668-4189
  • Email:
  • Relationship: Branch Manager

Woodrow Nash, Franchise Owner

  • Organization: Meineke Car Care Center
  • Phone: (703) 945-9600
  • Email:
  • Relationship: Manager

Ashley Hernandez, Program Officer

  • Organization: Texas Diaper Bank
  • Phone Number: 210-440-XXX0
  • Email:
  • Relationship: Supervisor
  • AHA First Aid/Basic Life Support Certified

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School Attended

  • University of Texas San Antonio
  • University of South Alabama

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Program Coordinator


  • Master of Arts
  • Bachelor of Arts

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