, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced Manager successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
Skills
Department Management
Detail Oriented
Highly adaptable
Solution oriented
Strong written and verbal communication
Strong interpersonal skills
Highly motivated self-starter
Staff training and development
Marketing tactics
Education and Training
Expected in 12/2019Master of Arts | Social WorkUniversity of Texas San Antonio, San Antonio, TX, GPA:
Expected in 12/2015Bachelor of Arts | Interdisciplinary StudiesUniversity of South Alabama, Mobile, ALGPA:
Experience
07/2021 to CurrentAssistant ManagerParkway | Baltimore, MD,
Provided leadership to 3-5 employees through coaching, feedback and performance management.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Directed all day-to-day operations of rental car company to provide safe and enjoyable guest experience.
Lead team of 4 employees in all operations including sales, service, parts and office functions.
Resolved customer issues efficiently to build loyalty.
Assumed responsibilities of store manager during supervisor's absence.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Assisted with projects and responsibilities to foster relationships with internal departments.
Tracked, recorded and reported customer satisfaction data for each shift.
12/2020 to 07/2021Assistant ManagerMerakey | Brockway, PA,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated daily tasks to team members to optimize group productivity.
Supported sales management initiatives to optimize business development.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Directed and led employees, supervising activities to drive productivity and efficiency.
03/2016 to 08/2020Program CoordinatorAchieve Rehab And Nursing Facility | Liberty, NY,
Managed Volunteer Program from scheduling, recruiting, training, and hosting all events with over 3,000 volunteers per year
Collaborated with Programs and Fundraising Departments to coordinate events and packages needed for different programs
Improved process management systems within program by adding a volunteer management system and streamlining processing for volunteer
Recruited, trained, and supervised an average of 3,000 volunteers per year
Developed and implemented program policies and procedure
Coordinated and managed in kind donations, product and monetary inventory.
Managed volunteer processes and prepared key reports and documentation.
Engaged in community initiative events to expand knowledge of services to future donors, clients, and community members.
Solicited feedback from volunteers/donors to strategize plans for improving programs and fundraising initiative.
Monitored and delivered program budgets and costs to verify expenses were within budget parameters.
Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
Efficiently managed incoming and outgoing product correspondence to over 40 local partner agencies to support smooth daily operations.
Collaborated with fundraising team to create and execute annual fundraising events.
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