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chief health officer evp healthcare transformation resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Talented, energetic, and innovative physician leader dedicated to optimizing clinical programs to the benefit of patients and clinicians. Insights built from more than 20 years of expertise in Primary Care and healthcare leadership in systems ranging from traditional hospital-based care delivery to healthcare AI technology. Accomplished in leading interdisciplinary teams to leverage technology in the design and implementation of better models for care delivery. Prepared to bring leadership, innovation and expertise to forward-thinking healthcare technology effort.

Skills
  • Utilizing quality metric performance to promote culture of accountability
  • Improving clinical quality outcomes
  • Optimizing patient experience
  • Quality assurance controls
Experience
01/2021 to Current
Chief Health Officer/EVP Healthcare Transformation Premise Health Reno, NV,
  • Senior clinical leader responsible for design and execution of superior clinical program and strategic vision for virtual chronic disease management platform.
  • Led implementation of clinical program including design of quality metrics. While I was CHO, Senscio's clinical program showed 60% reduction in hospitalization among enrolled members and 32% reduction in acute care utilization.
  • Composed clinical program, clinical workflows, and team member responsibilities to drive optimal outcomes, efficiency, and top-of-license performance
  • Provide direct virtual care to patients via telehealth while coordinating with virtual care team and patient's clinic-based network
  • Collaborate with clinical, technology, and operations staff to create and optimize online clinical protocols to support patient self-management and PCP situational awareness
05/2018 to 11/2020
Senior Physician Executive Premise Health Ridgefield, CT,
  • As hospital's senior clinical leader, I was primarily responsible for quality performance, including creation of and tracking to Clinical Improvement metrics (HEDIS, CDI, System KPIs, etc.)
  • Directed Hospital's response to the COVID19 pandemic, leading diverse medical staff of approximately 780 Providers, instituting weekly webinars, providing clinical and operational updates and improving staff cohesion
  • While continuing active clinical practice, developed a balance between telehealth and in-clinic visits, maintaining a productive practice and patient experience (CGCAHPS) scores in the top percentile nationally
  • Collaborated with IT resources in creation and optimization of Tableau data dashboard reflecting MIPS and ACO priorities, while driving clinician use of the tool to define performance, resulting in 40% improvement in HCC, MIPS, and MU scores
  • As a nominated member of the Population Health Advisory Council, helped shape system population health strategy to drive the shift from fee-for-service to value-based reimbursement
01/2017 to 10/2020
Vice President of Mercy Medical Group Northern Light Health Mercy Hospital City, STATE,
  • While ensuring the development and maintenance of a high performing medical group at Mercy Hospital, collaborated with other NLH system medical group leaders to ensure a system-wide culture of provider engagement
  • Designed a Provider Compact for Northern Light Health, the cornerstone document defining the relationship and expectations of Provider and Employer
  • Borrowing on principles learned from the Massachusetts General Physician’s Organization, led the redesign of the architecture of the Mercy Medical Group, ensuring operational execution of Provider led initiatives
  • Via a system-level reconsideration of service line strategy, ultimately reshaped system strategy to prioritize Primary Care, leading to
    commitment to create a Primary Care Center of Excellence across the NLH system
  • Created standards to improve Provider recruitment and retention as Co-Chair of Northern Light Health Provider Recruitment and Retention System Team
03/2010 to 10/2020
Staff Physician, Family Medicine Northern Light Health Mercy Hospital City, STATE,
  • Continued to actively practice medicine via both telemedicine and face-to-face patient visits with a practice style very popular with patients and staff alike
  • Practice style prioritizes patient experience and patient-provider relationship, as evidenced by patient experience CGCAHPS scores in top one percentile nationally
08/2015 to 07/2018
Primary Care Medical Director Northern Light Health Mercy Hospital City, STATE,
  • Responsible for strategic direction of 6 Primary Care sites, four Express Care sites, and one Pediatric office totaling over 50 full and part time Providers
  • Upon assuming role, led rebuild of floundering Primary Care program after large-scale Provider exodus, bringing dramatic improvements in practice performance as well as provider and staff satisfaction
  • Challenged with poor quality of care scores, led an effort to create quality dashboard, embedded in the Electronic Medical Record, resulting in 35% year-end improvement in quality scores
  • Rebuilt Primary Care workflows and staffing models based on team-based approach, improving quality, productivity, and staff satisfaction, and reducing Provider clerical burden
  • In response to suffocating clerical burden and unacceptable delays in medication refill, implemented a Prescription Refill program, empowering clinical staff to refill medication by joint practice protocol
  • Created Mercy Access Center, a centralized location for scanning, sorting, abstraction, referrals and patient scheduling
  • Championed integration of critical services into Primary Care, including Behavioral Health, Diabetes, and Pharmacy, ultimately transforming Primary Care centers from clinics to comprehensive medical homes.
08/2003 to 02/2010
Medical Director and Staff Physician Family Health Services City, STATE,
  • Practiced full-scope family medicine including Pediatrics, Inpatient and Outpatient Medicine, Office Procedures, Gynecology and Obstetrics
  • Implemented Electronic Prescription Program for all providers, the organization’s first step toward implementing an electronic medical record
  • As Medical Director of new mobile medical unit, worked collaboratively to design a mobile medical service for the patients of rural Idaho, including design of a comprehensive onboard pharmacy via 340B program
06/2004 to 05/2007
Medical Director Children's Health Fund City, STATE,
  • Staffed and supervised mobile medical project to bring quality medical care and health education to under-served rural Idaho populations
  • Devised generic formulary allowing delivery of affordable medications at site-of-care via on-board pharmacy and 340B program
  • In response to Hurricane Katrina, staffed and supervised all clinical operations of mobile medical unit providing medical care to hurricane victims in New Orleans and rural Louisiana
  • Coordinated with local medical clinics, residency programs, and hospitals to establish network of mobile care sites throughout New Orleans
  • Utilized lessons learned in providing care to rural Idaho to establish a New Orleans-based mobile medical service still in operation today
Education and Training
Expected in 07/2003 to to
: Family Medicine
University Of Wyoming Family Medicine Residency - Casper, Wyoming,
GPA:
Expected in 05/2000 to to
MD:
Albany Medical College - Albany, NY
GPA:

Attended on full four-year National Health Service Scholarship

Expected in 05/1992 to to
Bachelor of Science: Biology
Villanova University - Villanova, PA
GPA:

Peace and Justice Concentration

Accomplishments/Awards

McAfee Fellow; Advanced Physician Executive Leadership Program May 2013 to March 2014

Nominated to return as Physician Peer Coach June 2019

National Health Service Corps Scholar, full four-year medical school scholarship recipient 1996-2000

Certifications
  • Board Certified, American Board of Family Medicine, June 2003 to present
  • Active Licensure in Medicine, States of Maine and Idaho
  • Controlled Substances Registration and DEA
  • US Civil Surgeon, August 2008 to present

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Resume Overview

School Attended

  • University Of Wyoming Family Medicine Residency
  • Albany Medical College
  • Villanova University

Job Titles Held:

  • Chief Health Officer/EVP Healthcare Transformation
  • Senior Physician Executive
  • Vice President of Mercy Medical Group
  • Staff Physician, Family Medicine
  • Primary Care Medical Director
  • Medical Director and Staff Physician
  • Medical Director

Degrees

  • MD
  • Bachelor of Science

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