Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Seeking a position where my skills and professional experience will enable me to define new opportunities for profitable corporate growth and personal development in any company with local and/or worldwide presence. I have the ability to work well as a team member. I have proven ability to perform many job functions. I'm very hard working and detail oriented, with the ability to multi-task effectively. I possess outstanding leadership, motivation and communication skills.
Skills
Accounts Payable
Accounts Receivable
Administrative
Clerical
Customer service
Data entry
Email
Fax
Legal
Law
Mail
Office
Multi-line telephone
Policies
Presentations
Safety
Statistics
Supervisor
Training materials
New employee training
Strategic thinker
Training methods
Team development strategies
Human Resources
Project Management
Process evaluations
Experience
03/2019 to CurrentChauffeur Manager/Training ManagerAdvisor Group | Miami, FL,
Led training programs designed to implement new agent performance management standards for all departments.
Directed quarterly and yearly training courses for all current and new hire employees.
Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
Delivered training material to diverse audiences of both blue and white-collar professionals.
Created testing and evaluation procedures to assess performance before, during and after training sessions.
Determined course objectives and found or wrote course materials to cover topics.
Created effective training course objectives, course content and all materials.
Oversaw training courses and promotional paths for professionals and leaders.
Designed training modules implementing strategic business practices and organizational behavior training concepts.
Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Mentored team members to succeed and advance within department and company.
Analyzed each department's training needs and developed new training programs based upon data collected.
03/2018 to 03/2019Office Administrator/Dispatch CoordinatorRoslyn Storage Ltd | Brooklyn, NY,
Organized and maintained documents, files and records.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Scheduled maintenance for office equipment to keep machines operating efficiently.
Monitored office inventory to maintain adequate supply levels and order products.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Reported delays, accidents or other traffic and transportation situations.
Oversaw investigation and resolution of customer and vendor issues.
Scheduled and dispatched many daily roadside assistance calls based on caller locations and available employees.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered vehicles to customer locations.
04/2012 to 03/2018Business Development SpecialistT-Star Limousines, Inc. | City, STATE,
Screen and manage incoming communications, including multi-line telephone, voicemail, fax, email, and surface mail.
Prepare daily and weekly reports.
Provide Administrative and Clerical Support.
Assist and support the Administrative Coordinator and Operations Manager on an ongoing basis.
Perform additional tasks as requested.
Developed relationships with potential clients to gain momentum for account development opportunities.
Partnered with team members in other business functions to establish best possible solutions.
Maintained professional attitude and environment to set example for internal and external organizations.
Researched potential business opportunities in new and existing markets.
Set monthly goals for sales and marketing teams and provided resource support.
Provided assistance to prospective clients to encourage high level of customer service.
Analyzed sales and marketing reports to determine target areas for growth and set additional goals.
Produced reports, spreadsheets and trend forecasts to enhance decision-making processes.
Coordinated with cross-functional teams to perform product testing and develop business plans.
Attended conferences and trade association meetings to represent company and promote products.
Generated new business through client consultant and subcontractor referrals for turn-key services.
Facilitated and managed business plan development based on market and industry research.
Set up and maintained global account management and reporting tools and processes.
05/2014 to 05/2015Storage ManagerAbsolute Storage Management | City, STATE,
Trained staff on material handling processes to reduce shipping times.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Adhered to company audit rules during inventory counts for accuracy.
Managed vendor relationships to support supply chain and maintain product quality.
Improved profit margins by streamlining operations and workflow
Recognized by management for providing exceptional customer service.
Generated reports to assess performance and make adjustments.
Created schedules for employees to keep every shift well-staffed during holidays and busy periods.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Cross-trained in every store role to maximize operational knowledge.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Mitigated risk by ensuring regulatory compliance for required licensing.
Established ambitious goals for employees to promote achievement and surpass business targets.
Leveraged market knowledge and leadership ability to help drive profit increases.
Increased customer base and market share by promoting product through diverse channels.
Education and Training
Expected in 05/2007Associate of Science | Criminal JusticePenn Foster Career School, Scranton, PAGPA:
GPA: 3.6
Expected in 05/2004High School Diploma | G.W. Carver High School , Memphis, TN, GPA:
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