Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seeking a position where my skills and professional experience will enable me to define new opportunities for profitable corporate growth and personal development in any company with local and/or worldwide presence. I have the ability to work well as a team member. I have proven ability to perform many job functions. I'm very hard working and detail oriented, with the ability to multi-task effectively. I possess outstanding leadership, motivation and communication skills.

  • Accounts Payable
  • Accounts Receivable
  • Administrative
  • Clerical
  • Customer service
  • Data entry
  • Email
  • Fax
  • Legal
  • Law
  • Mail
  • Office
  • Multi-line telephone
  • Policies
  • Presentations
  • Safety
  • Statistics
  • Supervisor
  • Training materials
  • New employee training
  • Strategic thinker
  • Training methods
  • Team development strategies
  • Human Resources
  • Project Management
  • Process evaluations
03/2019 to Current Chauffeur Manager/Training Manager Advisor Group | Miami, FL,
  • Led training programs designed to implement new agent performance management standards for all departments.
  • Directed quarterly and yearly training courses for all current and new hire employees.
  • Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Created effective training course objectives, course content and all materials.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Mentored team members to succeed and advance within department and company.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
03/2018 to 03/2019 Office Administrator/Dispatch Coordinator Roslyn Storage Ltd | Brooklyn, NY,
  • Organized and maintained documents, files and records.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Scheduled and dispatched many daily roadside assistance calls based on caller locations and available employees.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered vehicles to customer locations.
04/2012 to 03/2018 Business Development Specialist T-Star Limousines, Inc. | City, STATE,
  • Screen and manage incoming communications, including multi-line telephone, voicemail, fax, email, and surface mail.
  • Prepare daily and weekly reports.
  • Provide Administrative and Clerical Support.
  • Assist and support the Administrative Coordinator and Operations Manager on an ongoing basis.
  • Perform additional tasks as requested.
  • Developed relationships with potential clients to gain momentum for account development opportunities.
  • Partnered with team members in other business functions to establish best possible solutions.
  • Maintained professional attitude and environment to set example for internal and external organizations.
  • Researched potential business opportunities in new and existing markets.
  • Set monthly goals for sales and marketing teams and provided resource support.
  • Provided assistance to prospective clients to encourage high level of customer service.
  • Analyzed sales and marketing reports to determine target areas for growth and set additional goals.
  • Produced reports, spreadsheets and trend forecasts to enhance decision-making processes.
  • Coordinated with cross-functional teams to perform product testing and develop business plans.
  • Attended conferences and trade association meetings to represent company and promote products.
  • Generated new business through client consultant and subcontractor referrals for turn-key services.
  • Facilitated and managed business plan development based on market and industry research.
  • Set up and maintained global account management and reporting tools and processes.
05/2014 to 05/2015 Storage Manager Absolute Storage Management | City, STATE,
  • Trained staff on material handling processes to reduce shipping times.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Adhered to company audit rules during inventory counts for accuracy.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Improved profit margins by streamlining operations and workflow
  • Recognized by management for providing exceptional customer service.
  • Generated reports to assess performance and make adjustments.
  • Created schedules for employees to keep every shift well-staffed during holidays and busy periods.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Increased customer base and market share by promoting product through diverse channels.
Education and Training
Expected in 05/2007 Associate of Science | Criminal Justice Penn Foster Career School, Scranton, PA GPA:

GPA: 3.6

Expected in 05/2004 High School Diploma | G.W. Carver High School , Memphis, TN, GPA:

GPA: 3.8

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School Attended

  • Penn Foster Career School
  • G.W. Carver High School

Job Titles Held:

  • Chauffeur Manager/Training Manager
  • Office Administrator/Dispatch Coordinator
  • Business Development Specialist
  • Storage Manager


  • Associate of Science
  • High School Diploma

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