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certified training manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused and professional individual experienced in office management and staffing support. Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Talented at training new hires, managing employee files and screening potential employees. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in Word and Excel with in-depth understanding of training requirements for different departments and levels. Adaptable and willing to go the extra mile and learn new tasks.

Skills
  • New Employee Training
  • Training Methods
  • Sales Leadership Development
  • Authoria Talent Management
  • Training Needs Analysis
  • Staff Development
  • Business Administration
  • Project Management
  • Exceptional Communicator
  • Human Resources
  • Multidisciplinary Collaboration
  • Operations Monitoring
  • Performance Monitoring
  • Incidents Management
  • Workflow Optimization
  • Cost Reduction and Containment
  • Customer Service
  • Problem-Solving
  • Sales Tracking
  • Assignment Delegation
  • Staff Scheduling
  • Recruitment and Hiring
  • Employee Motivation
  • Resource Allocation
Education and Training
Rutherford High School Panama City, FL Expected in 06/2013 High School Diploma : - GPA :
Certifications
  • Certified Training Manager, Planet Fitness - 2021
  • CPR/AED Certified
Experience
Universal Forest Products, Inc. - Certified Training Manager
Minneota, MN, 10/2021 - Current
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Presented training information via role playing, simulations and team exercises.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Created powerful training course objectives, course content and learning materials.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
National Vision - General Manager of Operations
Cedar Falls, IA, 09/2018 - 10/2021
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Implemented security policies and procedures to protect company assets from theft, loss, or damage.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Performed staff management, task allocation and materials coordination duties to surpass business goals.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Collaborated with subordinate managers to assess needs and optimize activities.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Maximized transition efficiency and planned and executed physical relocation of furnishings and wiring placement.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Trained employees on company procedures and worksite safety.
University Health System - Assistant General Manager
San Antonio, TX, 02/2018 - 09/2018
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Met business targets with streamlined operations strategies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
  • Oversaw payroll preparation and administration for staff.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Planet Fitness - Member Service Representative
City, STATE, 02/2017 - 02/2018
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Audited customer account information to identify issues and develop solutions.
  • Processed customer account changes with proprietary software.
  • Exceeded personal sales goals for total revenues and new accounts.
Languages
Spanish :
Professional
Negotiated :
English :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Rutherford High School

Job Titles Held:

  • Certified Training Manager
  • General Manager of Operations
  • Assistant General Manager
  • Member Service Representative

Degrees

  • High School Diploma

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