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Certified Trainer Team Captain Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled Certified [Type] Trainer bringing top-notch communication, organizational and relationship-building abilities. Detail-oriented and industrious team player creates new programs and delivers exceptional results using wide range of training techniques. Over [Number] years of experience in corporate training and education.

Ambitious [Job Title] with [Number] years of experience leading personnel in [Type] settings. Seasoned professional at mentoring staff, coordinating with leadership and driving continual improvements based on performance results. Effective motivator focused on meeting goals on time while maintaining accuracy.

Multi-talented Certified [Type] Trainer highly effective at teaching [Type] individuals with both group sessions and individualized instruction. Adaptable and driven professional with a quality-focused and thorough approach. Offering [Number] years of [Field] experience.

Personable [Job Title] leveraging [Number] years of performance to contribute to employee-centered training objectives. Collaborative nature and strategic approach to problem-solving with passion for boosting team morale through effective orientation and training materials.

Division I [Type] athlete with strong sense of discipline, excellent work ethic and impeccable time management and people skills. Goal-oriented and results-focused individual successful at achieving results both in classroom and on field.

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Competition-ready athlete with advanced abilities in [Area of expertise]. In peak physical condition and offering [Number]+ years of experience with demonstrated [Type] record. Willing to listen to coaches, teammates and trainers to maximize stamina, skill and performance.

Effective Trainer with [Number] years of experience working for companies in [Industry] sector. Skilled in engaging trainees, building rapport and [Skill]. Motivational to trainees to excel and strive for excellence.

Skills
  • Expert in [Software]
  • [Type] assessments
  • Improvement planning
  • Training and coaching
  • Materials organization
  • [Type] technique training
  • Company policies and procedures
  • Lesson planning
  • Training initiatives
  • Personalized instruction
  • Call center operations
  • Customer support
  • High-energy attitude
  • Direct sales
  • Stockroom procedures
  • Quality control
  • Inbound and Outbound Calling
  • Customer relations
  • Credit card payment processing
  • Payment processing
Experience
07/2014 to 04/2020
Certified Trainer, Team Captain Merry Maids City, STATE,
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Taught pre-approved [Type] program curriculum using authorized materials and training techniques.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Developed complete training programs and led training using expert learning techniques.
  • Traveled as many as [Number] days per month to client sites for training purposes.
  • Observed worker activity to enforce adherence to procedures, safety rules and regulations.
  • Trained [Type] students in [Area].
  • Produced high-quality videos for future training purposes.
  • Produced training materials to engage and educate individuals.
02/2012 to 05/2013
SALES INK & TONER *TELEMARKETING* NATIONAL BUSINESS SUPPLY INC City, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Informed customers about current sales, promotions and policies to shape buying behavior.
  • Answered questions with useful and accurate information to earn customer confidence and build trust.
  • Recommended merchandise options to fulfill variety of customer wants and needs.
  • Stayed up to date on all company products and services to support sales objectives.
  • Suggested products and services to match customers' stated needs and preferences.
  • Explained features and benefits of merchandise to customers to increase sales and profits.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Continuously met sales goals via strategic prospecting.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Kept accurate and detailed client records, including demographics, client contacts and follow-ups.
  • Provided information on appropriate products and services meeting customers' needs.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Upsold products to policyholders and potential new clients.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Consistently earned top performer out of [Number] sales team members for exceeding sales goals.
  • Prepared and updated client records.
  • Connected with customers using consultative and relationship-driven techniques.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Stayed up to date on inventories, supplies and customer orders.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Exceeded company sales goals for new policies.
  • Managed order process for new and existing customers.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
08/2007 to 11/2011
SHIFT LEADER, TRAINER Port Of Subs W Craig Rd City, STATE,
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Educated, coached and mentored [Number] new hires in multiple positions.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Trained [Type] students in [Area].
  • Developed complete training programs and led training using expert learning techniques.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Reduced process gaps by training new hires on best practices and protocols.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Identified and communicated to management regarding areas needing additional training.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
08/2001 to 10/2004
Busser ,waitress Arizona Charlies Decatur City, STATE,
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Cleared table and bussed dishes to allow for quick setups.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Swept, mopped and removed debris from dining room floors.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Transported filled bus tubs to kitchen dishwashing area.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered questions from guests and retrieved desired items to maximize satisfaction.
  • Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Organized bus cart and returned to side station after each use.
  • Washed dishes and disposed of trash in designated receptacles.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Stocked cabinets or serving areas with condiments and refill condiment containers.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Increased sales of high margin menu items through effective upselling.
  • Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Provided exceptional service to high volume of daily customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Wrote specials for each day and updated with menu changes as needed.
Education and Training
Expected in 08/2024
GED:
Western High School - North Las Vegas, NV
GPA:
SADGIRL FROM NORTH LAS VEGAS 💯 CALIFORNIA DOWNTOWN LA WATTS AND THE VALLEY SAN FERNANDO 818*

ALWAYS KEEPING IT FIME 💯😏 ON THE REAL AIN'T ABOUT THE DRAMA KEEP YO BABY MAMAS DRAMA LOL

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Resume Overview

School Attended
  • Western High School
Job Titles Held:
  • Certified Trainer, Team Captain
  • SALES INK & TONER *TELEMARKETING*
  • SHIFT LEADER, TRAINER
  • Busser ,waitress
Degrees
  • GED