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certified peer support specialist resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated to bring strong leadership and planning talents to new environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Expert in [ practices and market conditions.

Forward-thinking proficient in generating high-quality work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Resourceful and adaptable Manager with over the last year of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

Motivated House Manager known for successfully overseeing events and alleviating issues associated with complex service delivery. Promoting skills. Known for resourcefulness and solutions-oriented problem-solving.

Accomplished and recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise.

Skills
  • Skilled manager
  • Family assistance
  • Care planning
  • Coaching and mentoring
  • Relationship cultivation
  • Community services information
  • Recovery assistance and support
  • Appointment scheduling
  • Positive environment facilitation
  • Communication abilities
  • Relationship-building skills
  • Planning skills
  • Issue resolution abilities
  • Client goal planning
  • Unit Management and Leadership
  • Confidential records
  • Safety and risk assessments
  • Tracking client progress
Experience
Certified Peer Support Specialist, 01/2021 - Current
Merakey Beaver, PA,
  • Transported individuals safely to support meetings and medical appointments.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Created agendas and communication materials for team meetings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Recovery Specialist, 02/2020 - Current
Integrity Residential Services Madison, WI,
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Implemented personalized treatment plans and monitored progress.
  • Put together list of applicable resources and helped secure necessary referrals.
  • Counseled individuals, families and groups as part of recovery process.
  • Attended treatment meetings to outline and review plans.
  • Provided court testimony detailing client behaviors, treatment plans and progress according to objectives.
  • Established solid record of maintaining consistent performance and quality levels.
  • Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
  • Managed approximately [Number] inbound and outbound calls per shift focused on obtaining required funds.
  • Performed background checks to find out key details, including [Type] data about specific individuals.
House Manager , 08/2019 - Current
The College Of William & Mary Williamsburg, VA,
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Ran daily reports to assess performance and make proactive adjustments.
  • Increased overall team efficiency and productivity.
  • Researched and planned fun activities that would be enjoyable for both residents and guests, including Iron tribe network and Crimanon .
  • Coordinated with community-based treatment providers to meet needs of many different residents.
  • Cultivated pleasant and safe setting by using resulting in 95% improvement in employee, visitor and resident satisfaction.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
  • Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
  • Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior
Office Assistant, 08/2019 - Current
Vitality Senior Living Allen, TX,
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Monitored calendars and scheduled appointments based on [Job title] availability and established load limits.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Maintained business records by updating customer information.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Facilitated working relationships with co-tenants and building management.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
Server, 02/2019 - Current
Company Name City, State,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Education and Training
GED: , Expected in 01/2019
-
Peer Support Training - Gladstone, OR
GPA:
Status -
: Recovery, Expected in 10/2020
-
Certified Recovery Mentor - Portland, OR
GPA:
Status -

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Resume Overview

School Attended

  • Peer Support Training
  • Certified Recovery Mentor

Job Titles Held:

  • Certified Peer Support Specialist
  • Certified Recovery Specialist
  • House Manager
  • Office Assistant
  • Server

Degrees

  • GED

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