Highly-enthusiastic Client Service professional with 5+ years of client interface experience. Well-versed in grocery products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about FDA standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Assessed patient needs in response to medications.
Monitored vital signs during medication administration to quickly identify any complications.
Maintained medication stock and performed cleaning of patient rooms and equipment.
Initiated oxygen and administered life-saving drugs in emergency situations.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Administered scheduled drugs, including Narcotics under direct supervision of licensed nurse.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Monitored client behaviors and emotional states, reporting concerns to The Registered Nurse and documenting information in files.
Helped clients stay happy and healthy by providing mental and emotional support.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Attended to patients in 72 bed unit, continuously checking on needs and maintaining high standards of patient care.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Administered medications and educated patients and families on correct at-home administration.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Assisted in changing from paper documentation to charting on a laptop for medical recordkeeping, keeping detailed records before, during and after switch.
Documented patient intake and dietary requirements and assisted with feeding.
Customer Service Manager, 12/2012 - 07/2017 Atlas World Group, Inc. – Canonsburg, PA,
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Automated contact management system to maintain efficient client organization.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered customer requests with friendly, knowledgeable service and support.
Interviewed, hired and trained new quality-focused customer service representatives.
Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Evaluated customer account information to assess current issues and determine potential solutions.
Engineer, 01/2015 - 03/2016 Granite Construction Inc – Wichita, KS,
Directed and managed material analysis actions to test for durability, brittleness, flex and porousness.
Monitored design processes from conceptual phase through construction.
Computed loads and material stresses to determine optimal design specifications for foundations and bridge spans.
Prepared and participated in many project design reviews.
Facilitated construction by mapping out installations and establishing reference points, grades and elevations.
Developed and implemented engineering solutions to variety of project and design issues.
Directed quality assurance improvements to optimize designs.
Worked collaboratively with contractors and engineers to ensure compliance with plans and specifications.
Designed and detailed mechanical parts and cable assemblies using cable and wiring.
Maintained timely and accurate oral and written technical reports of engineering activities.
Education and Training
High School Diploma: , Expected in 05/2000 - Gilmer High School - Ellijay, GA GPA:
Certified Nursing Assistant : Nursing, Expected in 06/2016 - Fannin County High School - Blue Ridge, GA GPA:
Completed continuing education in nursing and I received my Certified Medication Aide License.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
