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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Competent customer service driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skills
  • Interpersonal skills
  • High energy
  • Merchandising understanding
  • Customer service focus
  • Relationship building
  • Product knowledge
  • Multi-tasking strength
Education
University Missouri Kansas City 5100 Rockhill Rd, Expected in Current Bachelor of Arts : Psychology - GPA :
Work History
Tenet Healthcare Corporation - Customer Care Representative
New London, NH, 03/2019 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Landmark Aviation - Customer Service Representative
Asheville, NC, 02/2018 - 02/2019
  • Answered constant flow of customer calls with.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Sephora USA Inc. - Makeup Artist/Sales Associate
City, STATE, 08/2015 - 09/2018


  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Conducted consultations to understand client’s desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

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Resume Overview

School Attended

  • University Missouri Kansas City

Job Titles Held:

  • Customer Care Representative
  • Customer Service Representative
  • Makeup Artist/Sales Associate

Degrees

  • Bachelor of Arts

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