Certification Manager Resume Example
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CERTIFICATION MANAGER
Professional Summary
Creative professional with extensive project experience from concept to development. Talents include problem solving, planning, organizing and budget management.
Skill Highlights
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Qualifications
An experienced Project and Program Manager with the ability to manage teams and multiple projects
Experience
Certification ManagerJul 2015 to Aug 2016
American Speech-Language-Hearing Association － Rockville , MD
American Speech-Language-Hearing Association － Rockville , MD
- Managed and coordinated all aspects of the Mobility Certification Office within the Para-transit operations of the transit agency
- Maintained the daily administration of the eligibility certification process
- Managed staff to conduct in-person interviews/assessments, assist in evaluating functional impacts of an applicant's disability, and access fixed route transit services to provide a proper determination of eligibility for Mobility and Call-A-Ride services;
- Evaluated and reviewed Americans with Disabilities Act (ADA) paratransit applications to determine eligibility using established procedures and federal regulations for applicants of MTA;s ADA Paratransit Services
- Provided influential leadership and coaching to a team of 16 employees
- Established staff development procedures and training manual; facilitated effective training sessions on the Americans with Disabilities Act and Customer Service
- Identified the roles, skills and knowledge required of staff; Ensured staff had the skills needed to support all work initiatives; Planned and coordinated daily workflow and prioritized all assignments
- Supervised and evaluated the work of subordinate supervisor; Provided direction to physical and occupational therapy staff; Met regularly with staff to gather work statuses, discuss obstacles, provided guidance and constructive feedback
- Developed short and long-range plans for program operations and resources; Determined structure and staffing needs of the office
- Ensured compliance with Federal and State standards and practices; Managed office budget, reconciled and approved medical billing invoices and prepared monthly deposits to Revenue Control; Contained cost and eliminated unnecessary expenditures
- Met with upper management and officials of other agencies concerning program activities; participated in strategic planning discussions with business stakeholders; represented the office in a liaison capacity with advocacy groups for persons with disabilities, seniors and the general public.
Title VI - Americans with Disability Act CoordinatorOct 2010 to Jul 2015
Amazon.Com, Inc.
Amazon.Com, Inc.
- Managed and ensured compliance with Federal regulations in the day-to-day administration and annual reporting requirements of MTA's Title VI and Limited English Proficiency (LEP) Programs
- Lead Title VI Liaison Team in managing respective program areas by discussing compliance issues and implementing improvements; Identified, investigated and proposed methods for policy adherence to eliminate discrimination in transit services and operations
- Assisted MTA Senior Staff members on program compliance requirements, procedures and reporting; Reviewed and reported Title VI and Americans with Disabilities Act (ADA) related matters as part of the agency's compliance based management activities
- Prepared and submitted annual updates and triennial Title VI Program Reports to the Maryland Department of Transportation and the Federal Transit Administration
- Provided technical assistance to sub recipients and Locally Operated Transit Systems receiving federal grant funding to develop their Title VI Plans and assurances; Conducted presentations and provided training on Title VI and related statutes for MTA staff and federal-aid sub recipients
- Monitored MTA's Limited English Proficiency Plan/Program
- Taught New Employee Orientation classes on The Americans With Disabilities Act (ADA); Trained employees on ADA responsibilities and sensitivity to disability issues
- Provided technical background and assistance to ensure that transit programs and facilities were in compliance with ADA
- Assisted in resolution of complaints concerning Title VI and ADA compliance; Served as Facilitator in complaint resolution under Title II of ADA by leading the MTA's Mobility and Taxi Access II Certification Appeals Panel
- Supervised and trained Title VI (College) Interns on program compliance requirements and in the completion of Plan Program Reports.
Regional PlannerJun 2006 to Oct 2010
Maryland Transit Administration - Office Of Local Transit Support
Maryland Transit Administration - Office Of Local Transit Support
- Managed projects supporting transit and human services transportation programs throughout Maryland such as the United We Ride Initiative, Maryland Senior Rides Program, New Freedom (Section 5317), and Job Access Reverse Commute (Section 5316); Managed over $4 million in Federal and State grant funds awarded to locally operated transit systems and Human Services agencies; Coordinated the development of a statewide and five regional Coordinated Public Transit-Human Services Transportation Plan documents; Conducted state-wide grant application meeting's; reviewed grant solicitations, applications and budget proposals to determine financial stability and adherence to established policies and procedures; Provided project and budget recommendations based on the analysis of grant applications and Annual Transportation Plans submitted by sub-grantees; Reviewed and approved requests for payments from sub-grantees for capital and operating expenses; Provided technical assistance to regional coordinating entities on phases of development, planning and executing transportation programs; Reviewed and responded to FTA regulations and Circular guidance; Prepared and presented quarterly reports to senior management detailing current status of grants, amounts funded, and amounts approved for expenditures; Served as the MTA Liaison and Program Manager on regional transportation coordination committees.
Transportation Planner I, II, IIIMay 2000 to Jun 2006
- Responsibilities included preparing passenger surveys to collect data on Commuter Bus use and travel habits in different regions of the service area; analyzed ridership data; prepared reports recommending solutions to problems and how and where improvements could be made; updated commuter bus schedules; met with contractors and county officials engaged in planning activities; Conducted field studies observing commuter buses on route to obtain on-time performance and ridership data; Prepared and published two annual agency manuals: Transit Route Profiles Reports and MTA Parking Facility Manual; Assisted in furnishing technical assistance to community and civic organizations in developing and planning transit in their area and in obtaining Federal assistance for such projects; Assisted in collecting economic and statistical data to be used as part of a comprehensive plan for resources in a given area; Supervised staff of Traffic Checkers responsible for collecting and reporting Bus and Light Rail ridership data.
Education
Certificate, Master Trainer Certification2012Towson University － City, State
Center for Professional Studies
Master of Science (MS), Transportation Studies1996Morgan State University － City, State
With concentration in Physical Distribution/Logistics
Bachelor of Science (BS), Marketing1990Morgan State University － City, State
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Resume Overview
School Attended
- Towson University
- Morgan State University
Job Titles Held:
- Certification Manager
- Title VI - Americans with Disability Act Coordinator
- Regional Planner
- Transportation Planner I, II, III
Degrees
- Certificate , Master Trainer Certification 2012
Master of Science (MS) , Transportation Studies 1996
Bachelor of Science (BS) , Marketing 1990
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