CENTRAL PATIENT ACCESS Resume Example
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CENTRAL PATIENT ACCESS
Professional Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Helpful Patient Service Representative with 2 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge and commitment to patient happiness. Enthusiastic , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in any job. Capable medical administrative professional with 2+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.
Skills
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Work History
Adp – Saint Paul , MN
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles, co-pay amounts and full payments and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted patients in filling out check-in and payment paperwork.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtained underwriting approval by completing application for coverage.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in patient admission process based on federal and state laws.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Greeted patients in friendly, professional manner to increase comfort and create rapport.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed basic clerical duties, including document filing, bookkeeping and faxing.
- Safeguarded patient data in compliance with HIPAA and medical facility policies.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Manager, 04/2016 to 08/2018
Uncle Julio's – Annapolis , MD
Uncle Julio's – Annapolis , MD
- Trained new employees in specific job requirements.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Demonstrated new products, procedures and techniques to employees.
- Cross-trained existing employees to maximize team agility and performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
- Trained and guided team members to maintain high productivity and performance metrics.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
- Oversaw and optimized work of [Number][Job title]s performing high-quality [Type] work.
- Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
- Recorded inventory sales into organization's weekly income report.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared beverages and filled food orders for customers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Checked identification to enforce age regulations for alcoholic beverages.
- Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared specialty desserts for customers including [Type] and [Type].
Waitress, 03/2012 to 08/2015
SYBILS – City , STATE
SYBILS – City , STATE
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared beverages and filled food orders for customers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared specialty desserts for customers including [Type] and [Type].
Education
High School DiplomaWAYNE CO HIGH SCHOOL - City
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Resume Overview
School Attended
- WAYNE CO HIGH SCHOOL
Job Titles Held:
- CENTRAL PATIENT ACCESS
- Manager
- Waitress
Degrees
- High School Diploma
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