Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Service-oriented Patient Service Representative with distinguished knowledge of scheduling Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Organized Patient Service Representative with 18 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of scheduling and commitment to patient happiness. Capable medical administrative professional with 10+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Ticket and Sales Customer-oriented agent with over 3 years of experience in Metro Ticket selling at WWT Racetrack. Works to answer all guests’ questions when approached. Friendly and polished VIP Guest Service representative offering proven experience in Live Music and Festivals environments. Accustomed to providing individualized guest service, including managing restricted VIP Guest Area's.

Skills
  • Logging call information
  • Problem-solving skills
  • Client communication
  • Answering questions
  • Calm disposition
  • Customer support
  • Documentation and reporting
  • Customer service
  • Event sales
  • POS systems expert
  • Interactive communication skills
  • Visual evaluation
  • Verifying credentials
  • Ticket taking
  • Greeting and seating guests
  • Security awareness
  • Teamwork
  • Spreadsheet development
  • Scheduling and calendar management
  • Office administration
  • Customer relations and communications
  • Multi-line phone proficiency
  • Document conversion
  • Administrative support
  • Medical terminology
  • Telephonic Customer Support
  • Medicare/Medicaid
  • ICD 10 Coding
  • Insurance Verification
  • Collaboration
  • Responsible
  • Self-motivated professional
  • Cultural awareness
  • Letter preparation
  • Program files maintenance
  • Customer and client relations
  • Multi-line Telephone Systems
  • Sorting and labeling
  • International Classification of Diseases (ICD.9CM)
  • Mail distribution
  • Purchase orders organization
  • Workflow planning
  • Policy and procedure modification
Education
Saint Louis University St Louis, MO Expected in 12/2017 Hospitality Management Certificate. : Hospitality Administration And Management - GPA :
Saint Louis University St Louis, MO Expected in 05/2015 Bachelor OF SCIENCE : Computer information systems (CIS) - GPA :
Certifications
Certified Application Counselor, State Of Illinois License NO: 19504177 Expires: 7-3-2021
Work History
Mi-Tech - CENTRAL ACCESS SPECIALIST II Call Center
Chicago, IL, 06/2019 - Current
  • Answer high volumes of incoming calls promptly, professionally and in recovery-oriented manner, using trauma informed care principles to make each client each feel at ease and supported.
  • Screen consumers or potential consumers in person and by telephone to obtain demographic information.
  • Complete clinical screening to generate billable services when appropriate.
  • Complete appropriate scheduling, linkages and referrals based on initial screening.
  • Communicates effectively with employees, consumers, support systems, and other community contacts.
  • Demonstrates effective problem-solving skills with ability to use sound judgment.
  • Successfully responds and communicates calmly with conflict-related or emotional situations.
  • Strong data entry skills including all electronic health record (EHR) and electronic billing system.
  • Knowledgeable of standard office equipment (i.e., filing, including electronic, basic word processing, and ability to operate copier, fax, and scanning equipment).
  • Used EcW and Tier to schedule appointments.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Described and explained each process for scheduling Mental Health or substance abuse assessment.
  • Answered up to 80 incoming calls in busy, fast-paced central access center.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Entered customer interaction details in Tier and EcW to track requests, document problems and record solutions offered.
World Wide Technology Racetrack - Ticketing Event Staff
City, STATE, 04/2019 - Current
  • Cultivates and maintains relationships with new and existing customers.
  • Sells tickets in-person through Paciolan ticketing software and handles cash sales for events ranging from 400-40,000 attendees.
  • Answers box office questions and provides basic event information.
  • Responds quickly, calmly and professionally to event-related problems and emergencies.
  • Provides excellent customer service.
  • Prioritizes and multi-tasks while maintaining strong attention to detail.
  • Processed payments checked tickets and directed guests to locations.
  • Welcomed guests and directed each person to desired party, room or activity.
  • Talked to coworkers using electronic devices such as computers and radios.
  • Interacted with patrons and promoting of upcoming events to increase revenue.
  • Reviewed tickets for authenticity and applicability to each event.
  • Greeted and collected tickets of patrons at racing events.
  • Sold admission, processed payments and issued tickets.
Hollywood Casino Amphitheatre - VIP Services Representative and Security
City, STATE, 04/2016 - Current
  • Communicate venue policies and procedures to as many as 19,000 fans as enter.
  • Proactively assist guest with answers questions regarding purchases for upgrades.
  • Assist guests with event needs: seat assignments or relocation and artist meet and greets.
  • Expedite entry, restroom and concession lines, as needed.
  • Resolve guest complaints.
  • Provide support for other department to fulfill their staffing needs during peak times.
  • Circulate among guests and staff to preserve safety, order and protect venue property.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Warn persons of rule infractions or violations and apprehend or evict violators from premises.
  • Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Assisting Music Fans in fast-paced live music or festival setting.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Performed visual evaluation for signs of counterfeit tickets.
  • Directed ticket holders to seats and facility locations.
  • Provided information about current and future events at facility.
  • Greeted and collected tickets of fans at music events.
  • Refused admittance to patrons on basis of Venue policies or for lack of ticket possession.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Adhered to social distancing protocols and always wore mask or face shield.
ST. LOUIS UNIVERSITY - Administrative Assistant
City, STATE, 09/2010 - 06/2019
  • Performed administrative duties for division faculty, which included maintenance of confidential files, compilation and analysis of data, preparation of general correspondence, minutes and publication materials.
  • Prepared purchasing and travel requests to compile reimbursement requests.
  • Maintained all databases for residence program.
  • Answered, screened and handled incoming calls.
  • Updated new patient databases.
  • Responsible for keeping academic calendar for Division Director, Associate Professor and Program Director for Department of Orthopedics Surgery.
  • Coordinate Operating Room schedules.
  • Obtained approval from insurance companies for all surgeries and procedures.
  • Began appeal processes or initiated Peer 2 Peer for all surgeries, procedures or injections as required.
  • Handled patient scheduling, check-in, check-out and processing.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Addressed questions and managed communications with patients and insurance agents.
  • Collaborated with different departments to achieve complex medical surgeries or procedures.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Interacted with patients professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed files and records for patients while adhered to HIPPA guidelines to prevent breaches and data misuse.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

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Resume Overview

School Attended

  • Saint Louis University
  • Saint Louis University

Job Titles Held:

  • CENTRAL ACCESS SPECIALIST II Call Center
  • Ticketing Event Staff
  • VIP Services Representative and Security
  • Administrative Assistant

Degrees

  • Hospitality Management Certificate.
  • Bachelor OF SCIENCE

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