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Center Quality Manager Resume Example

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CENTER QUALITY MANAGER
https://www.linkedin.com/in/ginaemmelliott/
Professional Summary

Dedicated and charismatic Center Quality Manager with a total 5 year background within the company, implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, and data analysis. Specialties include achieving set targets, generating new strategies and maintaining accurate records. Outstanding quality standards that are followed in the development, delivery and execution of products and services. Experience leading cross-functional teams of up to 35 members. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery. Initiates quality-related SOP training and enforces procedural adherence. Adept at collaborative with various departments for comprehensive quality control.

Accomplishments
  • Supervised team of 2 direct staff members and 33 indirect.
  • Successful Completion of EMA, FDA, and Internal Compliance Audits.
  • Assisted another center in their FDA Audit.
  • Assisted in DCA audit with RQM.
  • Oversaw the training process of current center CMD in congruence with DMD.
  • Created several in-house processes to improve compliance.
  • Mastery of response in the QUINTET.
  • Project Lead on CQM Mentorship Program for NEBU R1.
  • Collaborated and supported TC in succession planning for third area cross-training, in which we obtained the goal ahead of projected timeline.
  • Orchestrated the active collection and reporting of 430lbs for 'Box Out Hunger' to a local Food Bank.
Skills
  • Operational improvements
  • Statistical analysis skills
  • Problem-solving abilities
  • Employee training
  • Policy reinforcement
  • Staff training and development
  • Excellent work ethic
  • Production Optimization
  • Scheduling
  • Adept at Performing Analysis
  • Sound Quality Management Techniques
  • Corrective actions
  • Relationship-Building
Work History
04/2020 to CurrentCenter Quality ManagerGrifols | Harrisburg, PA
  • PtioMentored and encouraged employees to strive for excellence while fostering professional growth.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Quality Management Systems (Evidence Based decisions/Increased Productivity, Monitor and Measure, Continuous Improvement)
  • Liaised with Training Coordinator to organize and perform specific quality standards in training new and existing staff.
  • Liaised with Center Operations Manager to develop aggressive marketing tactics within targeted areas.
  • Spearheaded creation and implementation of work instructions and procedures, which led to optimized employee performance.
01/2017 to 04/2020Operations SupervisorGrifols | Harrisburg, PA
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Led meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Motivated and trained employees to maximize team productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created plans and communicated deadlines to ensure projects were completed on time.
02/2016 to 01/2017Plasma ProcessorGrifols | Harrisburg, PA
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood samples with focus on accuracy and adherence to aseptic techniques.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Completed all paperwork, recognizing any discrepancies and addressing them timely and accurately.
Education
High School DiplomaPocono Mountain East High School, Swiftwater, PA
Certifications
  • Certified PCS2 Technician (2016)
  • Certification in Human Performance Leadership (Practicing Perfection, 2018)
  • BLS Certification (current)
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Resume Overview

Companies Worked For:

  • Grifols

School Attended

  • Pocono Mountain East High School

Job Titles Held:

  • Center Quality Manager
  • Operations Supervisor
  • Plasma Processor

Degrees

  • High School Diploma

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