category manager resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
High-Performing professional with 11 years experience delivering high-impact work in the Convenience and Retail Industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in ability to thrive in a fast paced setting and leveraging skills in communication, project management, and creativity, to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.
Skills
Performance Optimization
Product Management
Vendor Relations
Data Analytics
Data Review
Sales Tracking
Pricing Strategies
Merchandising Understanding
Product Sales
Business Development Understanding
Customer Relationship Management (CRM)
Administrative Support
Customer Relations
Experience
01/2022 to CurrentCategory ManagerPerformance Food Group | Florence, AL,
Help to improve Business Unit product assortments
Build strong and lasting relationships with Vendors
Piloted 4 successful programs
Analyze data and make successful business decisions.
Collaborated with suppliers to determine strategies for improving sales and profit.
Achieved profit growth opportunities by analyzing data and identifying selection gaps.
Stayed current on category market in order to take advantage of latest trends.
Devised long-term development strategies for product categories.
Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Supervised creation of marketing materials and collateral.
Assessed projects against budgets and timelines, keeping team and assignments on task.
07/2020 to 01/2022Field Training SpecialistEcolab Inc. | Madisonville, KY,
Evaluated sites and trained Managers and Employees how to properly operate and follow corporate policies
Help stores implement training and controls for Fresh Food Fast program.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Created and offered additional materials to enhance training.
Explained goals and expectations required of trainees.
Maintained strong knowledge of Food Service by participating in workshops, conferences and online education classes.
12/2016 to 07/2020Training ManagerCincinnati Bell | Norwood, OH,
Partnered with Market Manger to interview, hire, train and develop Store Managers and team members to build and sustain high in-store performance
Oversaw, trained, and encouraged 13 Store Manager's, promoting culture of efficiency and performance
Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning, and executing promotional and local store marketing activities
Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
12/2018 to 01/2020Market ManagerPremium Retail Services | Eugene, OR,
Analyzed regional market trends to discover new opportunities for growth
Oversaw store merchandising, brand exposure and product availability
Evaluated budget plans and current costs to project trends and recommend updates
Audited location sales performance and data trends to improve under- performing areas
Recruited 6 managers and supervisors to fill internal job vacancies
04/2014 to 12/2016Store ManagerMoney Mart | Richmond, VA,
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays.
Strengthened work flow productivity by hiring, managing and developing top talent.
05/2013 to 04/2014Lead Assistant ManagerTeleperformance | Eagle, ID,
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Maintained high levels of organization in store by directing customers and replenishing merchandise
Planned and prepared workflow schedules, delegating tasks for 8-member team
Enforced company policies and procedures to strengthen operational standards
04/2011 to 05/2013Customer Service RepresentativeCircle K Corp | City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Educated customers on special pricing opportunities and company offerings.
Upheld quality control policies and procedures to increase customer satisfaction.
Mentored new employees on procedures and policies to maximize team performance.
Improved customer service wait times to mitigate complaints.
Education and Training
Expected in 01/2021 to to Bachelor of Science | Business ManagementFlorida State College, Jacksonville, FLGPA:
3.78 GPA
Top Ranked: 10%
Graduated Magna Cum Laude
Presidents List Fall 2018
Presidents List Spring 2019
Presidents List Summer 2019
Presidents l List Fall 2019
Member of Delta Mu Delta Honor Society
Member of The National Society of Leadership and Success
Member of Kappa Beta Delta International Honor Society
Member of Phi Theta Kappa Honor Society
Expected in 08/2019 to to Technical Certificate: Business Management | Florida State College, Jacksonville, FLGPA:
GPA: 3.85
Top Ranked: 10%
President's List Spring 2019
President's List Fall 2018
Member of Delta Mu Delta Honor Society
Member of The National Society of Leadership and Success
Member of Kappa Beta Delta International Honor Society
Member of Phi Theta Kappa Honor Society
Expected in 08/2019 to to Technical Certificate: Entrepreneurship | Florida State College, Jacksonville, FLGPA:
GPA: 3.85
Top Ranked: 10%
President's List Spring 2019
President's List Fall 2018
Member of Delta Mu Delta Honor Society
Member of The National Society of Leadership and Success
Member of Kappa Beta Delta International Honor Society
Member of Phi Theta Kappa Honor Society
Expected in 04/2019 to to Technical Certificate: Business Specialist | Florida State College At Jacksonville, Jacksonville, FLGPA:
GPA: 3.85
President's List Spring 2019
President's List Fall 2018
Top Ranked: 10%
Member of Delta Mu Delta Honor Society
Member of The National Society of Leadership and Success
Member of Kappa Beta Delta International Honor Society
Member of Phi Theta Kappa Honor Society
Expected in 01/2019 to to Associate of Science | Business AdministrationFlorida State College, Jacksonville Jacksonville, FLGPA:
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