Cashier,Skill Trainer,Merch.Handler&Medallion Resume Example
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CASHIER,SKILL TRAINER,MERCH.HANDLER&MEDALLION
Summary
Hardworking and reliable Receptionist,Cashier and Customer Service Representative skilled in answering multi phone lines,multi tasking,and knowledge of office equipment..Highly organized proactive punctual and works well within team-oriented environments.20 plus years combined as receptionist,and Customer service experience and Customer engagement abilities.
Skills
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Experience
Cashier,Skill Trainer,Merch.Handler&Medallion|Arrow Child And Family Ministries - Austin , TX|11/2017 - Current
- Instructed new team members on correct procedures for all areas of operations.
- Lent hands-on training services to maximize employee efficiency.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
- Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
- Restocked and merchandised products to encourage strong sales.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Communicated effectively with members of public in often crowded and noisy environments.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Built rapport with customers through friendly conversation and high-quality service.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new employees in cashiering procedures, offering assistance in resolving return issues.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Cashier/Customer Service Representative|JC Penney Co Inc. - City , STATE|05/2016 - 07/2017
- Assisted with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated cash register, collected payments and provided accurate change.
- Received payments for CREDIT CARDS and issued receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Helped customers find specific products, answered questions and offered product advice.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Learned roles of other departments to provide coverage and keep store operational.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Inspected items for damage and obtained replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Receptionist|JC Penney Co Inc. - City , STATE|05/2000 - 10/2015
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Coordinated and communicated with 180 clients daily to gather pertinent information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered calls to help over 50 customers each DAY.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
- Maintained daily calendars, set appointments with clients FOR STAFF.
- Scheduled and confirmed appointments.
- Managed more than 30 incoming calls per day.
- Responded to customer concerns and issues by communication.
Education and Training
Alabama Southern Community College|CityGED
- Completed coursework in skills and communication
- Studied Business
Accomplishments
As Receptionist,Cashier and Customer Service representative at JC Penney I helped build a Million Dollar Salon and was number one in retail product sales.Consistently maintained high customer satisfaction ratings.
Certifications
leadership and Supervisory Skills for Women
Assertiveness Skills for Women Managers and Supervisors
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School Attended
- Alabama Southern Community College
Job Titles Held:
- Cashier,Skill Trainer,Merch.Handler&Medallion
- Cashier/Customer Service Representative
- Receptionist
Degrees
- GED
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