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Cashier,Skill Trainer,Merch.Handler&Medallion Resume Example

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CASHIER,SKILL TRAINER,MERCH.HANDLER&MEDALLION
Summary

Hardworking and reliable Receptionist,Cashier and Customer Service Representative skilled in answering multi phone lines,multi tasking,and knowledge of office equipment..Highly organized proactive punctual and works well within team-oriented environments.20 plus years combined as receptionist,and Customer service experience and Customer engagement abilities.

Skills
  • Multi-line telephone skills
  • Organization and efficiency
  • Meticulous and organized
  • Office equipment operations
  • Multitasking ability
  • Service-oriented mindset
  • Security understanding
  • Flexible
  • POS systems
  • Cash register operation
  • Customer assistance
  • Product recommendations
  • Payment processing
  • Credit and cash transactions
  • Loss prevention
  • Customer greeting
Experience
Cashier,Skill Trainer,Merch.Handler&Medallion|Arrow Child And Family Ministries - Austin , TX|11/2017 - Current
  • Instructed new team members on correct procedures for all areas of operations.
  • Lent hands-on training services to maximize employee efficiency.
  • Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
  • Restocked and merchandised products to encourage strong sales.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Built rapport with customers through friendly conversation and high-quality service.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving return issues.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Cashier/Customer Service Representative|JC Penney Co Inc. - City , STATE|05/2016 - 07/2017
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Received payments for CREDIT CARDS and issued receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Receptionist|JC Penney Co Inc. - City , STATE|05/2000 - 10/2015
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Coordinated and communicated with 180 clients daily to gather pertinent information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered calls to help over 50 customers each DAY.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Maintained daily calendars, set appointments with clients FOR STAFF.
  • Scheduled and confirmed appointments.
  • Managed more than 30 incoming calls per day.
  • Responded to customer concerns and issues by communication.
Education and Training
Alabama Southern Community College|CityGED
  • Completed coursework in skills and communication
  • Studied Business
Accomplishments

As Receptionist,Cashier and Customer Service representative at JC Penney I helped build a Million Dollar Salon and was number one in retail product sales.Consistently maintained high customer satisfaction ratings.

Certifications

leadership and Supervisory Skills for Women

Assertiveness Skills for Women Managers and Supervisors

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Word choice

Resume Overview

School Attended

  • Alabama Southern Community College

Job Titles Held:

  • Cashier,Skill Trainer,Merch.Handler&Medallion
  • Cashier/Customer Service Representative
  • Receptionist

Degrees

  • GED

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