Cashier,Skill Trainer,Merch.Handler&Medallion Resume Example Cracker Barrel

CASHIER,SKILL TRAINER,MERCH.HANDLER&MEDALLION

Summary

Hardworking and reliable Receptionist,Cashier and Customer Service Representative skilled in answering multi phone lines,multi tasking,and knowledge of office equipment..Highly organized proactive punctual and works well within team-oriented environments.20 plus years combined as receptionist,and Customer service experience and Customer engagement abilities.

Skills

Multi-line telephone skills
Organization and efficiency
Meticulous and organized
Office equipment operations
Multitasking ability
Service-oriented mindset
Security understanding
Flexible

POS systems
Cash register operation
Customer assistance
Product recommendations
Payment processing
Credit and cash transactions
Loss prevention
Customer greeting

Experience

Cracker Barrel | Tuscaloosa, ALCashier,Skill Trainer,Merch.Handler&Medallion11/2017 - Current

Instructed new team members on correct procedures for all areas of operations.
Lent hands-on training services to maximize employee efficiency.
Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
Restocked and merchandised products to encourage strong sales.
Identified safety hazards and notified management to determine proper resolution of issues.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Replenished inventory with focus on addressing customer needs.
Communicated effectively with members of public in often crowded and noisy environments.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Built rapport with customers through friendly conversation and high-quality service.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Defined strategies and created a plan to achieve ambitious operational objectives.
Promoted specific item options to drive sales and achieve add-on purchases.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new employees in cashiering procedures, offering assistance in resolving return issues.
Helped customers find specific products, answered questions and offered product advice.
Scanned customer purchases, supporting transactions to streamline sales process.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.

JC Penney Co Inc. | Meridian, MSCashier/Customer Service Representative05/2016 - 07/2017

Assisted with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Operated cash register, collected payments and provided accurate change.
Received payments for CREDIT CARDS and issued receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Helped customers find specific products, answered questions and offered product advice.
Promoted specific item options to drive sales and achieve add-on purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

JC Penney Co Inc. | Meridian, MSReceptionist05/2000 - 10/2015

Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Coordinated and communicated with 180 clients daily to gather pertinent information.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Answered calls to help over 50 customers each DAY.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
Maintained daily calendars, set appointments with clients FOR STAFF.
Scheduled and confirmed appointments.
Managed more than 30 incoming calls per day.
Responded to customer concerns and issues by communication.

Education and Training

Alabama Southern Community College | Demopolis,ALGED

Completed coursework in skills and communication
Studied Business

Accomplishments

As Receptionist,Cashier and Customer Service representative at JC Penney I helped build a Million Dollar Salon and was number one in retail product sales.Consistently maintained high customer satisfaction ratings.

Certifications

leadership and Supervisory Skills for Women

Assertiveness Skills for Women Managers and Supervisors

Resume Overview

Companies Worked For:

Cracker Barrel
JC Penney Co Inc.

School Attended

Alabama Southern Community College

Job Titles Held:

Cashier,Skill Trainer,Merch.Handler&Medallion
Cashier/Customer Service Representative
Receptionist

Degrees

Cashier,Skill Trainer,Merch.Handler&Medallion Resume Example

Resume Score: 80%

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