cashier waitress resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Reliable team member with ten plus years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at quickly and accurately ringing up sales. Results-oriented employee motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict Banking compliance standards. Courteous and respectful with guests to maximize loyalty.
Skills
Customer assistance
Cash counting machine operations
Cash management
Customer order recording
Cash register operation
Cash drawer balancing
Payment processing
Merchandise restocking
Product recommendations
Experience
Cashier/Waitress, 03/2021 to Current Heritage Financial Corporation – Gig Harbor, WA,
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new team members in cash register operation, stock procedures and customer service.
Received payments for meals, purchases and issued receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted Owners with completing end-of-day counts and securing funds to prevent loss or theft.
Increased sales by suggesting specific purchases to customers.
Processed 100+ transactions per day with exceptional accuracy.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Resolved issues regarding customer complaints and escalated worsening concerns to the manager for remediation.
Manager/Waitress/Server/Cook Manager, 08/2017 to 10/2019 Buford Variety Shop – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns to outperform average sales by 100%.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Collaborated with host, bus person and cook to serve up food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Prepared and served cold, hot and special order beverages to guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Rearranged tables and chairs, located or rolled extra silverwarr and arranged schedule to prepare for large groups.
Calculated charges, issued table checks and collected payments from customers.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Processed customers' payments and provided receipts.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Greeted newly seated guests quickly and efficiently.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Bank Teller, 01/2007 to 08/2015 Founders FCU – City, STATE,
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Entered member transaction data into online banking software.
Generated reports and notification letters to distribute to account holders.
Opened new customer accounts, including checking, savings and lines of credit.
Received regional branch recognition award for outstanding customer service.
Adhered to financial services security and audit procedures.
Liaised between bank branches regarding best practices and operations.
Assessed daily reports and generated notification letters to delinquent account holders.
Managed opening and closing times for main branch.
Balanced daily cash deposits and vault inventory with zero error rate.
Maintained confidentiality of bank records and client information.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Processed cash withdrawals.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Counted as much as $25,000 in daily funds with manual and machine-assisted methods.
Verified amounts and integrity of every check or funds transfer.
Directed specific questions to appropriate branch personnel.
Education and Training
High School Diploma: , Expected in 06/2000 to Buford High - Lancaster, SC, GPA:
: Teller Training, Expected in 01/2007 to Founders FCU - Lancaster, SC, GPA:
: Business, Expected in to York Tech - Rock Hill, SC, GPA:
Accomplishments
While at Founder FCU I was voted York county's best bank teller in Fort Mill county's best of survey in 2007.
While at Buford Variety Shop located in Lancaster, SC I was able to double her business within a year by developing relationships with new customers, increasing overall customer satisfaction with new and existing customers. Resulting in increased annual revenue and being promoted from waitress to manager, in less than 12-months.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.