Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Years of experience in the Customer Service area, as well as experience with sales and marketing.
For about three years, I have served and worked with customers. I always try to assess the needs of every one in order to deliver the best experience they can receive. Management has given me praise periodically for fast and friendly service to each guest. Any time an individual feels dissatisfied, I try my best to help them and accommodate to their needs and wants. ◦
I am able to learn and adapt very quickly, which could benefit me during any type of schedule or training I am given. At Wilco Hess, I was strictly given mid-afternoon and night shifts. After a few months I was switched to morning shift and I had to learn completely different tasks in a short amount of time. I am a person who follows direction as accurately as possible. ◦
I am very fluent with written and verbal communication in English. I am able to listen well, and relay information, in addition to taking directions from any person. I am also able to communicate electronically for any needs. I able to work efficiently with any other individual. My interpersonal skills developed over the years due to my prior experiences at my past careers.
I am able to effectively balance multiple tasks at once. I am proficient with most Microsoft programs such as Word, PowerPoint, and Excel. Various courses in school required me to learn about and use different Microsoft programs to create presentations, write papers, and organize information. I am able to learn new computer systems quickly, and adapt to the different types of technology used on the job.
My main responsibilities include: creating a welcoming atmosphere to each guest, recommending various products and localities the guests may enjoy, assisting everyone in a timely manner, up-selling many of our items to guests accordingly, processing a large amount of information given to me quickly and efficiently, preparing a variety of consumable products, handling cash, processing purchases, and replenishing the stock for each station. Each day I juggle multiple duties and work cooperatively with my other workers to accomplish our daily tasks.
Using a POS system, I processed transactions as quickly and accurately as possible. At the end of every shift, we made sure our drawers were balanced as we filled out daily shift reports. We also worked with money order machinery, credit card processors, and lottery machines. ◦ Morning shift duties included but were not limited to: calibrating each piece of machinery (coffee equipment, refrigerating equipment) to make they were working properly. Working within a limited time frame to prepare products (doughnuts, grill items, coffee) for the day. Cleaning up the kitchen, which included washing all utensils, taking out the trash, wiping down the counters, mopping and sweeping the floor.◦ Night shift duties included but were not limited to: Moving sales items from the cooler or in the back room to their designated positions. Maintaining the cleanliness of the store inside and out (taking out garbage receptacles, cleaning each counter, sweeping/mopping the floor, cleaning the restrooms, cleaning the gas pumps, removing litter from the parking lot/grass areas). Cleaning any type of dishes that are left by the end of the day. ◦ Every customer who talked through the door was to be acknowledged and greeted with a smile. Customer service was a very important aspect of this position, and I always made sure to deliver the quickest and friendliest experience for each guest.
Cash handling, affable personality, adaptable to new situations and tasks, professional attitude, careful and active listener, excellent at multi-tasking, computer proficiency, years of experience in customer service, telephone skills, data entry and collection, organized and punctual.
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