Cashier/Track Operator Resume Example Healthequity, Inc.

CASHIER/TRACK OPERATOR

Skills

Mid level bilingual in Spanish.
Computer literate (word,power and excel)
Adaptability
Self motivation
POS systems
Payment processing

Issue resolution
Customer assistance
Appointment confirmation
Clear communication
Retail sales customer service
Customer relations

Education and Training

07/2013

High School Diploma

Edison High SchoolCity, State

Some College (No Degree) - Kinesiology

Huston-Tillotson UniversityCity, State

Some College (No Degree) - Special Education And Kinesiology

Texas A&M San AntonioCity

Certifications

Texas Food Handlers safety.

(May 26,2019- May 25, 2021)

Texas Alcohol Beverage Commission

(May 26,2019-May 25,2021)

Summary

Excellent customer service offering 5 years of experience in fast-paced environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities.

Experience

Member Service RepresentativeHealthequity, Inc. | Draper , UT12/2020 - Current

Assessed customer account information to determine current issues and potential solutions.
Consulted with customers regarding needs and addressed concerns.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Reviewed claims for accuracy before submitting for billing.
Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained strong call control and quickly worked through scripts to address problems.
Documented conversations with customers to track requests, problems and solutions.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Corresponded with service department team members to build and implement successful solutions to customer problems.

Cashier/Track OperatorCargo Largo | Kansas City , MO01/2019 - Current

Properly verified customer identification for alcohol purchases.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Learned roles of other departments to provide coverage and keep store operational.
Expected to calm angry customers and regain their trust
Boosted revenue by listening to customer needs and proposing targeted options.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Handled customer inquiries,complaints, questions.
Promoted specific item options to drive sales and achieve add-on purchases.
Operated cash register, collected payments and provided accurate change.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Surpassed daily sales goals 70% by cross-selling amount of races and promoting additional products.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Maintaining races in a safe and timely manner insuring all customers had a safe and great experience
Set up and operated production equipment according to daily work orders and safety procedures.

Science Educator/CoachTx Youth Sports | City , STATE09/2018 - 01/2019

Communicated learning objectives and class expectations to promote student comprehension and achievement of academic targets.
Collaborated with faculty members to maintain open team communication and manage optimal resources for continued departmental success.
Enforced and adhered to school policies and regulations for classroom management, student interactions and legal requirements.
Instructed classes of up to 12 students in-class environments.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged student athletes to make best effort during practices.
Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
Developed professional relationships with club members.
Instructed players on how to run specific game plays in order to build cohesive, structured team.
Instructed small student groups on individual aspects of subject matter.
Utilized email, phone and in-person meetings to answer questions and mentor struggling students.

Cashier/party Host/Flight Crew Manager Thin Air Extreme Sports | City , STATE12/2015 - 09/2018

Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Greeted customers promptly and responded to questions.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Answered telephone to provide dining information and take party reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Responded promptly and politely to guest questions and requests and de-escalated conflicts.
Obtained signed waiver from customer before starting event and closed out customer bill at event end.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.

Cashier Team LeadFrozen Fridays | City , STATE05/2015 - 11/2015

Offered exceptional customer service to differentiate and promote company brand.
Complied with cash handling procedures to meet regional cashier variance policy.
Consulted with customers to determine best methods to resolve service.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Improved service quality and increased sales by developing strong knowledge of company's products and services.

References

Brianna Ramos (210)618-3346

K1 Speed manager

Resume Overview

School Attended

Edison High School
Huston-Tillotson University
Texas A&M San Antonio

Job Titles Held:

Member Service Representative
Cashier/Track Operator
Science Educator/Coach
Cashier/party Host/Flight Crew Manager
Cashier Team Lead

Degrees

High School Diploma
Some College (No Degree) - Kinesiology
Some College (No Degree) - Special Education And Kinesiology

Cashier/Track Operator Resume Example

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