LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Excellent customer service offering 5 years of experience in fast-paced environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities.

Skills
  • Mid level bilingual in Spanish.
  • Computer literate (word,power and excel)
  • Adaptability
  • Self motivation
  • POS systems
  • Payment processing
  • Issue resolution
  • Customer assistance
  • Appointment confirmation
  • Clear communication
  • Retail sales customer service
  • Customer relations
Experience
Member Service Representative, 12/2020 - Current
 Healthequity, Inc. – Draper, UT,
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Reviewed claims for accuracy before submitting for billing.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
Cashier/Track Operator, 01/2019 - Current
 Cargo Largo – Kansas City, MO,
  • Properly verified customer identification for alcohol purchases.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Expected to calm angry customers and regain their trust
  • Boosted revenue by listening to customer needs and proposing targeted options.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Handled customer inquiries,complaints, questions.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Surpassed daily sales goals 70% by cross-selling amount of races and promoting additional products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Maintaining races in a safe and timely manner insuring all customers had a safe and great experience
  • Set up and operated production equipment according to daily work orders and safety procedures.
Science Educator/Coach, 09/2018 - 01/2019
 Tx Youth Sports – City, STATE,
  • Communicated learning objectives and class expectations to promote student comprehension and achievement of academic targets.
  • Collaborated with faculty members to maintain open team communication and manage optimal resources for continued departmental success.
  • Enforced and adhered to school policies and regulations for classroom management, student interactions and legal requirements.
  • Instructed classes of up to 12 students in-class environments.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged student athletes to make best effort during practices.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
  • Developed professional relationships with club members.
  • Instructed players on how to run specific game plays in order to build cohesive, structured team.
  • Instructed small student groups on individual aspects of subject matter.
  • Utilized email, phone and in-person meetings to answer questions and mentor struggling students.
Cashier/party Host/Flight Crew Manager , 12/2015 - 09/2018
 Thin Air Extreme Sports – City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Answered telephone to provide dining information and take party reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Obtained signed waiver from customer before starting event and closed out customer bill at event end.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Cashier Team Lead, 05/2015 - 11/2015
 Frozen Fridays – City, STATE,
  • Offered exceptional customer service to differentiate and promote company brand.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Consulted with customers to determine best methods to resolve service.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
Education and Training
High School Diploma: , Expected in 07/2013
-
Edison High School - San Antonio, TX
 GPA:
: Kinesiology, Expected in
-
Huston-Tillotson University - Austin, TX
 GPA:
: Special Education And Kinesiology , Expected in
-
Texas A&M San Antonio - San Antonio, TX,
GPA:
Certifications
  • Texas Food Handlers safety.

(May 26,2019- May 25, 2021)

  • Texas Alcohol Beverage Commission

(May 26,2019-May 25,2021)

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Resume Overview

School Attended

  • Edison High School
  • Huston-Tillotson University
  • Texas A&M San Antonio

Job Titles Held:

  • Member Service Representative
  • Cashier/Track Operator
  • Science Educator/Coach
  • Cashier/party Host/Flight Crew Manager
  • Cashier Team Lead

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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