Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable Office Manager skilled with working with a diverse group of people. Results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.
Microsoft Office proficiency
Meticulous attention to detail
Filing and data archiving
Advanced clerical knowledge
Multi-line phone proficiency
Strong problem solver
Advanced MS Office Suite knowledge
Microsoft Excel certified
Strong Attention to Detail
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Cashier/Store Associate11/2015 to 02/2016 Ross Dress for LessBensalem, PAAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Maintained gift certificate documentation. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Client Services Representative 12/2014 to Current Monarch Recovery Management, Inc. Bensalem , PAMaintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Updated consumer accounts and information on a daily basis. Handled and processed confidential consumer information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Wrote reports and correspondence from dictation and handwritten notes.
Payment Processor03/2014 to 11/2014 Monarch Recovery Management, IncBensalem , PA
Process check and cash requests, garnishments and tax payments ensuring all appropriate approvals have been received.
Communicate with coworkers, management, clients, franchisees and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Conform to all safety rules and use all appropriate safety.
Receptionist09/2013 to 03/2014 Monarch Recovery Management, IncBensalem , PAHandled and processed confidential consumer information. Maintained the front desk and reception area in a neat and organized fashion. Wrote reports and correspondence from dictation and handwritten notes. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and screened a high volume of internal and external communications, including email and mail. Trained 2 new employees quarterly. Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound calls in phone queues to improve call flow.
Cashier Clerk-Sales Associate10/2012 to 02/2013 Ammons ShopRite of AramingoPhiladelphia, PAAnswered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Bagged merchandise by following standard procedures. Rotated stock to maintain freshness. Operated cash register with proficiency. Weighed food to determine correct pricing.
Secretary09/2008 to 06/2011 Saint Hubert's High School for GirlsPhiladelphia, PA
I worked as a teacher's assistance after school hours.
Marked student's test, cleaned classrooms, dusted all shelves and desk, swept floors.Scanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel. Entered information into computer databases. Looked up information with computer programs. Wrote professional business correspondence. Gained advanced knowledge of business field.
High School Diploma2011Saint Huberts Catholic High School for GirlsPhiladelphia, PA3.5 GPA
Account Management, Microsoft Office Suite, Telephone Skills, Customer Service, Data Collection, Computer Proficiency