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Cashier/Stocker Associate Resume Example

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CASHIER/STOCKER ASSOCIATE
Summary

Enthusiastic retail professional with 3+ years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply customer service and management skills to new customer serive opportunity.

Skills
  • Payment processing
  • Liquor regulations and compliance
  • Issue resolution
  • Cash drawer balancing
  • Customer assistance
  • Merchandise restocking
  • Cash register operation
  • Cash management
  • Coin counting
  • Customer greeting
  • ID verification
  • Credit and cash transactions
  • Product recommendations
  • Cash counting machine operations
Experience
September 2019
to
December 2019
WalmartDayton, MontgomeryCashier/Stocker Associate
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Processed customer payments quickly and returned exact change and receipt
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Received payments for layaway and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to csm for remediation.
August 2018
to
April 2019
WalmartFranklin, OHCashier/Self Checkout Host Service Desk
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Processed returned items in accordance with store policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Processed customer payments quickly and returned exact change and receipts.
April 2000
to
October 2002
Taco BellDayton , OHShift Manager
  • Increased overall team efficiency and productivity.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Cross-trained in every store role to maximize operational knowledge.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Managed and mentored 6-10 crew members.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised crew members.
  • Documented receipts, employee hours and inventory movements.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Executes strategies to foster better customer service and promote positive and engaging environment for all.
  • Managed day-to-day operations, including supervision and assignment delegation for 6-10 crew member team.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised night shift with over 6-10 crew members.
  • Create schedules for crew members to keep every shift well-staffed during holidays and busy periods.
Education and Training
May 2006
Miami Jacobs Career College Dayton , OHAssociate of Applied Science: Massage Therapy

i didnt get to finish school i did a year and half in massage therapy school they trained us to greet people w poilte n sincere voices listen to the client and time the massage make sure you are doing the massage right and i mean by that is make sure the client is fully covered expect the part you are massaging answering phones we as students got to volunteer our time in the massage therapy clinic

June 1997
Piqua High SchoolPiqua, OHHigh School Diploma
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Resume Overview

Companies Worked For:

  • Walmart
  • Taco Bell

School Attended

  • Miami Jacobs Career College
  • Piqua High School

Job Titles Held:

  • Cashier/Stocker Associate
  • Cashier/Self Checkout Host Service Desk
  • Shift Manager

Degrees

  • Associate of Applied Science : Massage Therapy
    High School Diploma

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