Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Payment processing
Issue resolution
Cash drawer balancing
Customer greeting
Merchandise restocking
Coin counting
Security monitoring
ID verification
Customer order recording
Cash register operation
Customer assistance
Credit and cash transactions
Experience
Cashier/Stocker Associate, 10/2003 - 02/2030 The Bat Cave Apple House – City, STATE,
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Received payments for [Product or Service] and issued receipts.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and obtained replacements for customers.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Processed [Number] transactions per day with exceptional accuracy.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Increased sales [Number]% by suggesting specific purchases to customers.
Housekeeper /Housekeeper Manager, 05/2020 - 08/2020 The Evening Shade – City, STATE,
Stocked room attendant carts with supplies to keep carts organized and clean.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Reviewed employee performance and devised improvement plan to achieve goals.
Diminished financial discrepancies by managing payroll and bookkeeping processes.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Collaborated with multiple departments to maximize workflow and efficiency.
Managed team of employees, daily progress reports and overall project planning.
Established and implemented new procedures for standard maintenance scheduling.
Provided insight and information to management regarding onsite improvement project specifications.
Safely and efficiently finished repairs while supporting team members with tasks.
Managed maintenance activities, including supervising staff and inspecting equipment.
Implemented improved training procedures to better develop new personnel.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Monitored maintenance scheduling and reported maintenance team information to management.
Delegated daily tasks to employees to manage resources and meet deadlines.
Completed [Action] and [Action] to maintain operations throughout entire facility.
Taught cleaning procedures to housekeeping staff.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Laundered sheets and removed stains to restore linens to pristine condition.
Checked [Number] rooms per day to verify vacancies post-checkout.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Housekeeper\Housekeeper Manager, 10/2010 - 04/2020 The Carter Lodge – City, STATE,
Taught cleaning procedures to housekeeping staff.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Reviewed employee performance and devised improvement plan to achieve goals.
Diminished financial discrepancies by managing payroll and bookkeeping processes.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Stocked room attendant carts with supplies to keep carts organized and clean.
Minimized costs by working and negotiating with multiple suppliers.
Monitored maintenance scheduling and reported maintenance team information to management.
Managed maintenance activities, including supervising staff and inspecting equipment.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Safely and efficiently finished repairs while supporting team members with tasks.
Education and Training
High School Diploma: , Expected in 05/2007 - Polk County High School - Columbus, NC GPA:
High School Diploma : Transfered to Blue Ridge Community College GED 2008
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