Organized [Job Title] experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Skills
Point of sale knowledge
Liquor law compliance
Product upselling
Cash register operations
Customer assistance
Identification checks
Bagging and packaging
Refunds and exchanges
Stocking and replenishing
Cleaning procedures
Work History
03/2020 to 04/2020
Cashier/Stocker AssociateNouria Energy – Bridgton, ME,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
06/2018 to 11/2018
Assistant Store ManagerCoker Marathon – City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assisted [Job title] in meeting standards for customer service and quality.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Acted as point of contact for vendor collaboration for contracted services.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
Drafted employee work schedules to fill coverage gaps.
Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
Assisted Manager in interview process of prospective employees and provided feedback.
Trained new-hires on [type] procedures to better service customers.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Oversaw and improved [Product or Service] deliveries worth over $[Amount] per year through efficient coordination of daily operations.
Maintained exceptionally clean, customer-friendly and well-run [Type] department.
Trained and managed associates in customer service and sales techniques.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Managed scheduling for store shifts to accomplish proper staffing at all times.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained positive customer relationships by responding quickly to customer service inquiries.
02/2017 to 07/2018
Cashier/Stock AssociateJet Pep – City, STATE,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed weekly sales circulars and monitored price changes.
Prepared and submitted end-of-shift reports using [Software].
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Expected in
GED: The University of Alabama - Tuscaloosa, AL GPA:
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