Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Skills
Multitasking
Patient schedule management
Periodontics
Disinfecting rooms and equipment
Sterilization techniques
Exam room setups
Medical records management
Taking X-rays
Strong writing and verbal skills
Patient confidentiality
Dental staff support
Patient education
Detail-oriented
Restorative dentistry
Patient counseling
Patient records gathering
Treatment room setup
Schedule mastery
Quality assurance controls
Direct sales
Promotional support
Credit card payment processing
Inventory control
Store maintenance
Customer service
Clerical support
Call center experience
Stockroom procedures
Product organization
Conflict mediation
Organizational strengths
Shipping and receiving understanding
In-store support
Cross-functional collaboration
Inbound and outbound calling
Customer relations
High-energy attitude
Experience
10/2019 to 12/2019
Cashier/Stocker AssociateAmazon Workforce Staffing – Broadview, IL,
Helped customers find specific products, answering questions and offering advice.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed returned items in accordance with store policy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Learned roles of other departments to provide coverage and keep store operational.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
08/2015 to 12/2015
PickerNew Horizon Family Health Services Inc – Greenville, SC,
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Selected items from bins, scanned tags with tracker and loaded onto cart.
Fulfilled orders quickly to accomplish challenging daily objectives.
Selected products and items from shelves and pallets for customer orders.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Limited damage to products and orders by using care when choosing items.
Reviewed orders for specialty codes to determine item locations in warehouse.
01/2003 to 06/2013
Dental AssistantJin Kim's Smile Dental – City, STATE,
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Selected and prepared tools used for procedures by sanitizing and arranging.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Protected patients by sterilizing instruments and equipment between every consultation.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Educated patients on treatment procedures and post-procedure home care.
Gathered medical information, dental health history and vitals from patients.
Laid out dental instruments and equipment before procedures.
Maintained master calendar and scheduled new appointments based on provider availability.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Instructed patients on postoperative care to protect dental work and promote healing.
Education and Training
Expected in 06/1993
Registered Medical Assisting: Medical Assisting College of The Desert - Palm Desert, CA GPA:
Expected in
GED: Altus Adult Education Center - Altus, OK GPA:
Expected in 06/1982
Registered Dental Assistant: Dental Assisting Hesperia Community Education ROP - Hesperia, CA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
