Service-oriented individual with 25+ years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of Nursing and Customer Service with established processes and procedures.
Skills
Route planning
High-priority mail
Mail sorting
Insured mail procedures
Customer service
Flexible
Multitasking
Organization
Decision-making
Teambuilding
Diagnostic tools experience
Intake and discharge
Staff Development and Precepting
Talented in minor surgery assistance
Broad medical terminology knowledge
Computerized charting specialist
Critical thinking
Acute and rehabilitative care
Geriatric treatment knowledge
Experience
Cashier/Stocker, 10/2020 - Current Petco – Clayton, NC,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned customer purchases, supporting transactions to streamline sales process.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Inspected items for damage and obtained replacements for customers.
Assisted customers with account updates, new service additions and promotional offers.
Properly verified customer identification for alcohol or tobacco purchases.
Learned roles of other departments to provide coverage and keep store operational.
Assisted managment with completing end-of-day counts and securing funds to prevent loss or theft.
Rural Mail Carrier Associate, 02/2019 - Current Ricoh Americas Corporation – Tualatin, OR,
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Cleaned and checked over vehicle after completion of all daily deliveries.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Obtained receipts for registered and certain insured mail.
Sold stamps and money orders to mail customers along daily route.
Routed all classes of mail in sequence of delivery along established route.
Handled undeliverable mail in accordance with established procedures.
Delivered various types of mail on routes according to strict timelines.
Prioritized and organized tasks to efficiently accomplish service goals.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Back Office Nurse, 06/2006 - 06/2014 Jay M Beams MD – City, STATE,
Inoculated and vaccinated patients to immunize against communicable diseases.
Responded to routine patient inquiries, assessed patient needs, conferred with physician regarding care plan and assisted physician with sensitive components of examinations.
Reviewed patient chart information before visit, ordered necessary laboratory tests, escorted patient to examination room, obtained vital signs and conducted interview to update records.
Organized patient and physician activities for practitioner office with warmth, professionalism and confidentiality and drove clear and complete communication among team.
Completed electronic documentation, prior insurance authorizations and scheduling of appointments for patients prescribed for diagnostic and therapeutic services from specialists.
Prepared and administered vaccines, medications, controlled substances and narcotics as prescribed and sterilized and stored instruments, equipment and supplies.
Measured average of 50 to 60 patients' weight, height, body temperature, pulse rate and blood pressure each day.
Coordinated computerized functions for automated prescriptions, patient medical records and laboratory information and trained other office staff members in electronic operations.
Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
Participated in continuing education programs and workshops to enhance training and nursing knowledge.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Observed strict safety measures, including checking medication dosages before administration to patients.
Communicated with primary care physicians or emergency care providers to relay patient needs.
Reached out to patients to convey lab results and provide care instructions.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Stocked clinical workstations and procedure rooms with necessary supplies.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
Education and Training
GED: , Expected in 09/1993 - Lassen College - Susanville, CA GPA:
Phle: , Expected in - Boces Corning NY - Corning, NY GPA:
Phlebotomy Certification: Medical Laboratory Technology, Expected in 05/2017 - Greater Southern Tier BOCES - Corning, NY GPA:
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