cashier stocker resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personal Summary I am a motivated, resilient and compellingly persuasive individual, who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful business-like manner, I am a service-orientated professional who is very confident when handling enquiries, complaints, and communications. I am a team player, who is able to work to timely demands and effectively manage multiple workloads. I am a organized very dependable individual. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

  • Customer Service
  • Cash Handling
  • POS Systems
  • Customer Relations
  • Payment Processing
  • Inventory Stocking
  • Feedback Acceptance
  • Sweeping and Mopping
  • Problem-Solving
  • Call Response and Transfer
  • Customer Transactions
  • Honest and Ethical
  • Product Location
  • Credits and Refunds
  • Cleaning and Sanitizing
  • Cooperative Attitude
  • Honest and Dependable
  • Product Scanning
  • Problem Solving
  • Policies and Procedures
  • Work Task Prioritization
  • Cash Register Operations
  • Complaint Resolution
  • Reliable and Responsible
  • Staff Mentoring
  • Customer Assistance
  • Cash Drawer Balancing
  • ID Verification
  • Security Monitoring
  • Merchandise Restocking
  • Scanner Operations
  • Loss Prevention
Education and Training
University of California - Los Angeles Los Angeles, CA Expected in 06/1990 Associate of Arts : General Studies - GPA :
Yucca Valley High School Yucca Valley, California Expected in 06/1988 : Studies - GPA : GPA: 3.8
Central Texas College Killeen, TX Expected in : General Studies - GPA :
Petco - Cashier/Stocker
Braselton, GA, 07/2015 - 12/2017
  • Answer all incoming calls answering all questions and taking phone orders
  • Corresponding to customers via email
  • Preparing all special order request for personal stamps
  • Stock all items that are out of stock
  • Labeled all items that are out of stock with proper information
  • Keeping track of all items in stock also keeping a 99.9% accuracy count on all cycle counts
  • Ran reports that are needed on a daily basis
  • Receiving all store merchandise
  • Transfer items to other locations
  • Correspond with accounting department incase of damage or returned items to any vendor
  • Correspond with all vendors with proper professional attitude if there is an issue with the incoming orders
  • Assist all customers with 100% professional attitude
  • Update all tags on the sales floor to Companies format
  • Prepare all quotes for customers so they can adhere to the military regulations of the exhibit 6 for both military and civilian customers
  • Assist customers to find an alternative to their needs
  • Processed orders for deliveries
  • Organize store floor with company policy procedures.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
2nd 8th Field Artillery - Family Readiness Group Leader
City, STATE, 02/2012 - 06/2014
  • Answered an average of 20 calls by addressing spouses inquires, solving problems, and new information from the military daily.
  • Internet safety training for Spouses
  • Encouraged individuals and family members to develop skills and use strategies for confronting problems constructively.
  • Identified appropriate community resources and provided referrals for services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Advocated for victims during difficult situations by filing police reports and connecting to needed services.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Evaluated personal characteristics and home conditions of foster home or adoption applicants.
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
AAFES Army Air Force Exchange Store - Senior Store Associate/Senior Customer Service Representative
City, STATE, 08/2012 - 04/2014
  • Answered Average calls per day by addressing customers inquires, solving problems, and providing product information
  • Greeted all customers entering the store to ascertain what each customer needed and wanted
  • Described products and accurately explained details and care of the merchandise
  • Advertised in store credit card
  • Provided an elevated customer experience to generate loyal clientele
  • Filed and addressed employee complaints in accordance with company policies and government
  • Filed and accurately accepted payments for concession companies attached with AAFES
  • Had a 99.9% accurate register balance daily
  • ASI (Associate Satisfaction Index) Chairperson
  • Mediated between store policies and Associates to customers
  • Western Union Rep
  • Transfers and incoming money
  • Had all customers fill out all Federal documents related to Western Union bi-laws
  • Cleared Soldiers that needed to be cleared with the establishment prior to the ETS from the military.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Additional Information
  • Awards Military: , Molly Pitcher Award 2001 Commander Award 2002 Helping Hands Volunteer of the Quarter x six (6) 2002-2009 Volunteer of the Year Fort Riley 2009 FRG Leader of the Year 2010 President Citizen Patriotism Award 2012 Dr. Mary E Walker Award 2015 2

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Resume Overview

School Attended

  • University of California - Los Angeles
  • Yucca Valley High School
  • Central Texas College

Job Titles Held:

  • Cashier/Stocker
  • Family Readiness Group Leader
  • Senior Store Associate/Senior Customer Service Representative


  • Associate of Arts
  • Some College (No Degree)

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