cashier sales associate resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Customer Service Representative who provides exceptional customer service through active listening and problem solving and addresses all questions and concerns with customer satisfaction in mind. Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.
  • Cash handling expertise
  • Goal-oriented
  • Self-sufficient
  • People-oriented
  • Analytical
Work History
Cashier/Sales Associate, 03/2014 to Current
Ollie's Bargain Outlet, ,
  • Handle all customer cash transactions.
  • Assist and promote company's products to customers.
  • Assist in organizing products.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Folded and arranged garments in attractive displays.
  • Replenished supplies, bags and other materials at each cash wrap.
Personal Tele-banking Assistant, 09/2012 to 2014
Vector Security, ,
  • Answered multiple telephone inquiries and advised customers on banking products including saving accounts, loans, and MasterCard.
  • Maintained friendly and professional customer interactions.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for call back purposes.
  • Handled hostile customer situations calmly and courteously.
  • Actively listened, researched and resolved customer service issues.
  • Referred unresolved customer queries to designated departments for further investigation.
  • Initiated operations improvements to improve overall call center productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Practiced Due Diligence Preformed account opening services Scheduled appointments with loan officers for customers Preformed maintenance services on all accounts Issued and pinned Bank Cards linked to customers' accounts upon opening of account Issued and pinned new and reissued MasterCards Handled suspicious MasterCard activities by calling customers to confirm that all MasterCard transactions deemed suspicious on clients' accounts were legitimate and notified the MasterCard Centre to unblock card.
  • Organized, filed and maintained all returned mails and customer maintenance and new account folders Use the various Microsoft Office applications to create necessary documents for customers and staffs.
  • Assisted with office duties including maintenance and filing of customer's and office files, distributing office supplies, creating, printing and copying files and letters e.t.c.
Customer Service Representative, 05/2012 to 08/2012
Applied Card Systems, ,
  • Offered telephone services to clients Assisted clients in making internet phone calls worldwide Issued pre-paid landline and mobile phone cards to all clients Advertise all mobile products offered by company Educated customers about the products and assisted in finding the best product/s to meet customer's needs.
  • Demonstrated how to set up, use and care products Set sales goals and maintained high sales volume.
Bank Teller, 04/2014 to Current
CitiBankCity, STATE,
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Continued education on current banking products and services through [specific classes/certification programs].
  • Sold cashier's checks, traveler's checks and money orders.
  • Processed exchange and foreign currency.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Maintained friendly and professional client interactions at all times

Associate Degree: Banking and Finance, Expected in 1 2012
University of Guyana - Georgetown,
GPA: with Distinction and as Best Graduating Student in Banking and Finance 2012 Recognized by local bank and was awarded an academic achievement award "Republic Bank Limited Award for Best Graduating Student
Banking and Finance with Distinction and as Best Graduating Student in Banking and Finance 2012 Recognized by local bank and was awarded an academic achievement award "Republic Bank Limited Award for Best Graduating Student
: , Expected in 1 2008
Marian Academy High School - Georgetown,
banking, c, call center, copying, clients, customer service, Due Diligence, filing, letters, Microsoft Office applications, office, MS Windows, organizing, Quick learner, sales, telephone, phone, Training development

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Resume Overview

School Attended

  • University of Guyana
  • Marian Academy High School

Job Titles Held:

  • Cashier/Sales Associate
  • Personal Tele-banking Assistant
  • Customer Service Representative
  • Bank Teller


  • Associate Degree

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