LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated CSR with 4 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments via phone or in-person. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Friendly and engaging with a history of delivering excellent customer service in busy retail settings.

Skills
  • Exceptional customer service
  • Sales promotion experience
  • Ability to keep calm under stress
  • Dependability
  • Adaptability
  • Critical thinking skills
  • Organizational skills
  • Computer skills (10+ years)
  • Microsoft Office (8 years)
Experience
10/2019 to Current
Cashier/Sales Associate/Customer Service Representative The Hertz Corporation Naperville, IL,
  • Answer phones; sales, item lookup and assisting customer needs over the phone.
  • Welcome customers, provide in-store assistance with purchases, locating items, answering questions, offering advice, and signing up for rewards programs.
  • Process returned items in accordance with store policy.
  • Read weekly sales inserts and monitor price changes.
  • Maintain high productivity by processing customer payments quickly, while returning exact change and receipts.
  • Resolve issues regarding customer complaints and escalate worsening concerns to management for remediation.
  • Drive sales and add-on purchases by promoting specific item options to customers.
  • Notify management of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Assist co-workers/management with completing end-of-day counts and securing funds to prevent loss or theft.
  • Observe company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Troubleshoot and resolve issues with cash registers, card scanners and printers.
09/2018 to 08/2019
Cashier/Customer Service/Sales Associate Mirabito Energy Products City, STATE,
  • Read weekly sales inserts and monitored price changes.
  • Welcomed customers, provided assistance with purchases, locating items and signing up for rewards program.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters, swept/mopped floors to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Notified management of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
12/2016 to 12/2017
Cashier/Sales Associate/Customer Service Representative Herkimer County Community College Bookstore City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted co-workers/management with completing end-of-day counts and securing funds to prevent loss or theft.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Dealt with immense demand for books during the first weeks of college.
10/2014 to 12/2016
Customer Service Associate The League Vault City, STATE,
  • Position was part time, as needed on weekends for conventions/events.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Educated customers on special pricing opportunities and company promotions.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Assisted several customers at a time during large weekend events, greeting with upbeat attitude and professionalism.
  • Assisted with packing/storage of items to prepare for transport to conventions along the east coast.
  • Performed set up/tear down of displays and products during conventions.
  • Performed sales transactions, customer support, and restocking during constant extreme customer volumes.
  • Performed exceptionally well under regular pressure.
  • Relayed any unknown questions and concerns to owners to ensure proper handling of situation.
Education and Training
Expected in 06/2016
High School Diploma:
Rome Free Academy - Rome, NY
GPA:
Expected in
:
Herkimer County Community College - Herkimer, NY
GPA:
  • Completed approximately 1 year of coursework in Criminal Justice during 2016 - 2017.

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Resume Overview

School Attended

  • Rome Free Academy
  • Herkimer County Community College

Job Titles Held:

  • Cashier/Sales Associate/Customer Service Representative
  • Cashier/Customer Service/Sales Associate
  • Cashier/Sales Associate/Customer Service Representative
  • Customer Service Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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