Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated CSR with 4 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments via phone or in-person. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Friendly and engaging with a history of delivering excellent customer service in busy retail settings.
Skills
Exceptional customer service
Sales promotion experience
Ability to keep calm under stress
Dependability
Adaptability
Critical thinking skills
Organizational skills
Computer skills (10+ years)
Microsoft Office (8 years)
Experience
10/2019 to Current
Cashier/Sales Associate/Customer Service RepresentativeThe Hertz Corporation – Naperville, IL,
Answer phones; sales, item lookup and assisting customer needs over the phone.
Welcome customers, provide in-store assistance with purchases, locating items, answering questions, offering advice, and signing up for rewards programs.
Process returned items in accordance with store policy.
Read weekly sales inserts and monitor price changes.
Maintain high productivity by processing customer payments quickly, while returning exact change and receipts.
Resolve issues regarding customer complaints and escalate worsening concerns to management for remediation.
Drive sales and add-on purchases by promoting specific item options to customers.
Notify management of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Assist co-workers/management with completing end-of-day counts and securing funds to prevent loss or theft.
Observe company return policy when processing refunds, including inspecting merchandise for wear or damage.
Troubleshoot and resolve issues with cash registers, card scanners and printers.
09/2018 to 08/2019
Cashier/Customer Service/Sales AssociateMirabito Energy Products – City, STATE,
Read weekly sales inserts and monitored price changes.
Welcomed customers, provided assistance with purchases, locating items and signing up for rewards program.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters, swept/mopped floors to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Notified management of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Drove sales and add-on purchases by promoting specific item options to customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
12/2016 to 12/2017
Cashier/Sales Associate/Customer Service RepresentativeHerkimer County Community College Bookstore – City, STATE,
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted co-workers/management with completing end-of-day counts and securing funds to prevent loss or theft.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Dealt with immense demand for books during the first weeks of college.
10/2014 to 12/2016
Customer Service AssociateThe League Vault – City, STATE,
Position was part time, as needed on weekends for conventions/events.
Contributed to business growth by confirming customer satisfaction with service and quality.
Educated customers on special pricing opportunities and company promotions.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Assisted several customers at a time during large weekend events, greeting with upbeat attitude and professionalism.
Assisted with packing/storage of items to prepare for transport to conventions along the east coast.
Performed set up/tear down of displays and products during conventions.
Performed sales transactions, customer support, and restocking during constant extreme customer volumes.
Performed exceptionally well under regular pressure.
Relayed any unknown questions and concerns to owners to ensure proper handling of situation.
Education and Training
Expected in 06/2016
High School Diploma: Rome Free Academy - Rome, NY GPA:
Expected in
: Herkimer County Community College - Herkimer, NY GPA:
Completed approximately 1 year of coursework in Criminal Justice during 2016 - 2017.
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School Attended
Rome Free Academy
Herkimer County Community College
Job Titles Held:
Cashier/Sales Associate/Customer Service Representative
Cashier/Customer Service/Sales Associate
Cashier/Sales Associate/Customer Service Representative
