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Cashier/Sales Associate Resume Example

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CASHIER/SALES ASSOCIATE
Professional Summary

Committed and hardworking customer service representative, with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and, ringing up customers. Creative problem-solver versed in customer service.

Skills
  • Credit card processing
  • Complaint resolution
  • Sales expertise
  • Order fulfillment
  • Stocking and replenishing
  • Training development aptitude
  • Retail store support
  • POS systems expert
  • Key holder experience
  • Money handling abilities
  • Good listening skills
  • Recordkeeping strengths
  • Data Entry
  • Strategic sales knowledge
  • Creative problem solving
Work History
Cashier/Sales Associate, 12/2018 to 03/2019
Ace Hardware – Stanwood , WA
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with special services, account updates and promotional options.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Increased sales [Number]% by offering advice on purchases and promoting additional products.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
Key Holder/Lead Sales Associate, 04/2016 to 07/2017
Petco – Palm Beach Gardens , FL
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales by [Number]%.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Prepared merchandise for distribution and placement across sales floor by tagging the product.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Returned change and currency and processed debit and credit card payments with [Number]% accuracy rate.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Associate, 01/2015 to 01/2016
Carejourney – Arlington , VA
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Prepared cash deposits with zero discrepancies.
  • Completed orders through [Type] system and organized product deliveries to meet customer timetables.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma: 06/2012
New Waverly High School - City, State
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How this resume score could be improved?

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Resume Strength
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  • Word choice
  • Measurable results

Resume Overview

School Attended

  • New Waverly High School

Job Titles Held:

  • Cashier/Sales Associate
  • Key Holder/Lead Sales Associate
  • Sales Associate

Degrees

  • High School Diploma : 06/2012

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