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Cashier / Rover. Resume Example

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CASHIER / ROVER.
Professional Summary

Service-oriented with over 30 years of experience. Core competencies include providing excellent customer service, problem solving, organizational skills and exceptional mathematical skills as well as excellent verbal and written communication and time management skills. Handles tasks with accuracy, efficiency and a high level of precision and attention to detail. Self motivated with a positive and friendly attitude and superb work ethic. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Payment collection
  • Cash register operations
  • Identification checks
  • Product upselling
  • Credit card processing
  • Liquor law compliance
  • Customer assistance
  • Cash drawer management
  • Stocking and replenishing
  • Refunds and exchanges
  • Monetary transaction
  • Staff Training
  • Coupons and gift cards
  • Guest inquiries
  • Heavy lifting
  • Cleaning procedures
  • Payment Processing
  • Merchandising expertise
  • Product and service sales
  • Wire Transfers
  • Written and verbal communication
  • Loss prevention
  • Point-of-sale system operation
  • Basic math skills
  • Interpersonal skills
  • Cash balancing
  • Price changes
  • Adaptability
  • Multi-tasking ability
  • Retail merchandising
  • Receipt and refund issuance
  • Computer proficiency
  • Time management skills
  • Maintaining store appearance
  • Store merchandise stocking
  • Product knowledge
  • Product restocking
  • Exemplary communication
  • Friendly demeanor
  • Inventory Management
  • Sales expertise
  • Coaching and mentoring
  • Check cashing
  • Cash owed calculations
  • Good telephone etiquette
  • Daily transaction summarizing
  • Order taking
  • Purchase assistance
  • Records Maintenance
  • Business operations
  • Organization
  • Problem resolution
  • Team management
  • Inventory auditing experience
  • Ability to order stock
  • Understanding of accounting practices
  • Strong computational skills
  • Order picking and processing
  • Inventory counting proficiency
  • Stocking expertise
  • Recordkeeping strengths
  • Exceptional time management skills
Work History
Cashier / Rover.10/2016 to 07/2018
Houchens Industries Inc., Bedford, IN
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Trained as night manager, customer support, and also meat department and provided back-up coverage to provide customers with optimal support
  • Assisted customers with special services, account updates and promotional options
  • Assisted customers by answering questions and fulfilling requests
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Answered questions about store policies and concerns to support positive customer experiences
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Educated customers on promotions to enhance sales
  • Worked closely with store manager to solve problems and handle customer concerns
Dispatcher / Office Manager09/2007 to 10/2016
A V Answering Service, Palmdale, CA
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%
  • Sent out tow truck drivers, emergency maintenance workers and security guards to assist callers based on locations, needs and worker availability
  • Evaluated and adjusted drivers routes based on daily needs, available workers, traffic hazards and weather conditions
  • Went without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time
  • Closely monitored dispatch board to triage and prioritize over daily calls
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Maintained updated and detailed records of calls in physical and electronic database
  • Responded to over 300 daily caller requests with information about assistance and timeframes
  • Directed investigations to verify and resolve customer or shipper complaints
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Documented all changes in computer tracking system
  • Increased customer satisfaction by resolving all issues
  • Resolved any problems, improved operations and provided exceptional client support
  • Maintained excellent attendance record, consistently arriving to work on time
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Handled 15 calls per minute to address customer inquiries and concerns
  • Completed clerical tasks such as filing, copying and distributing mail
Senior Assistant Store Manager04/2000 to 02/2008
The Present Place, Acton , CA
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations
  • Counted cash in register drawer at beginning and end of shift
  • Assisted customers by answering questions and fulfilling requests
  • Answered questions about store policies and concerns to support positive customer experiences
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Served needs of all customers in busy retail environment
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Educated customers on promotions to enhance sales
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Worked closely with owners to solve problems and handle customer concerns
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Used POS system to enter orders, process payments, and issue receipts
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Reviewed and resolved differences between accounting information and cash drawer
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Quickly and accurately counted drawers at start and end of each shift
  • Conducted inventory counts by adding each item in stock and documenting
Education
High School Diploma: : 05/1984
Bedford North Lawrence High School - Bedford, Indiana
Some College (No Degree): : Business Administration
Antelope Valley College - Lancaster, CA
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Resume Overview

Companies Worked For:

  • Houchens Industries Inc.
  • A V Answering Service
  • The Present Place

School Attended

  • Bedford North Lawrence High School
  • Antelope Valley College

Job Titles Held:

  • Cashier / Rover.
  • Dispatcher / Office Manager
  • Senior Assistant Store Manager

Degrees

  • High School Diploma : 05/1984
    Some College (No Degree) : Business Administration

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