Cashier/Retail Customer Service Associate Resume Example
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CASHIER/RETAIL CUSTOMER SERVICE ASSOCIATE
Professional Summary
A motivated administrative professional seeking a position in a challenging environment. Over 6 years experience successfully providing administrative and secretarial support to the operational department. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to ensure deadlines are met. A proactive problem-solver who gets the job done.
Skills
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Work History
Earnhardt AutoDOT Compliance Clerk//Peoria , AZ//July 2021 to December 2021
- Maintain and updated DOT related files to include databases, spreadsheets, logs, reports, etc
- Ensured files were compliant with Department Of Transportation Laws (DOT) and Federal Motor Carrier Safety Regulations
- Responsible for pre-auditing DQ to make sure all documentation was uploaded to FADV and also in the drivers file
- Responsible for maintaining discreet information in regards to drivers personnel files to include applications, background checks etc.
- Ensured drivers CDL license and medical cards were updated and compliant
- Responsible for daily compliance progress reports
- Communicated and followed up with the driver's regarding up documentation was up-coming to be expired and needed to be updated
- Communicated with Management and kept them up-to-date by Excel Reports
Vail ResortsCashier//Afton Alps , MN//October 2011 to May 2012
- Responsible for all aspects of customer service
- Maintained a clean work environment
- Balanced cash drawer after every shift
- Deposited money into safe after balancing cash drawer
- Performed inventory checks daily
Landry'sCashier/Retail Customer Service Associate//Orlando , FL//March 2020 to Current
- Operated Genesis register system to process new purchases, item returns and merchandise exchanges.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Performed cash, card and check transactions to complete customer purchases.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Assisted with purchasing decisions and located merchandise for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Approached every question or concern with calm and level-headed approach to successfully address any need.
- Worked closely with Store Manager's and Assistant Store Manager's to solve problems and handle customer concerns.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Circle K Industries Inc.Warranty Administrator//City , STATE//September 2013 to June 2019
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Company NameCashier Assistant//City, State//May 2012 to July 2013
- Assisted customers by answering questions and fulfilling requests.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with Service Writers to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments, and issue receipts.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers with special services, account updates and promotional options.
- Retained accurate records of purchases, titles and sales.
- Used Reynolds and Reynolds computer system to enter customer information, create service records, order parts and develop cost estimations.
- Logged work orders and change orders into Reynolds and Reynolds database to track job status.
- Answered service department phone and responded promptly to questions and messages.
Education
High School DiplomaW. A. Hough High School//City//June 2012
- Graduated with 3.8 GPA
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Resume Overview
School Attended
- W. A. Hough High School
Job Titles Held:
- DOT Compliance Clerk
- Cashier
- Cashier/Retail Customer Service Associate
- Warranty Administrator
- Cashier Assistant
Degrees
- High School Diploma
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