Cashier/Retail Customer Service Associate Resume Example Lowe's Home Improvement

CASHIER/RETAIL CUSTOMER SERVICE ASSOCIATE

Professional Summary

Friendly Cashier with energetic and helpful demeanor offering over 13 years of Customer Service experience. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Committed and hardworking to every job task.

Work History

Cashier/Retail Customer Service Associate, 03/2020 to CurrentLowe's Home Improvement - Mooresville, North Carolina

Operated Genesis register system to process new purchases, item returns and merchandise exchanges.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained organized and orderly front end and removed carts, baskets and debris.
Performed cash, card and check transactions to complete customer purchases.
Called for back up cashiers during peak times to minimize wait time for customers.
Assisted with purchasing decisions and located merchandise for customers.
Informed front end manager of equipment repair and replacement needs to maintain operations.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Approached every question or concern with calm and level-headed approach to successfully address any need.
Worked closely with Store Manager's and Assistant Store Manager's to solve problems and handle customer concerns.
Checked prices for customers and processed items sold by scanning barcodes.
Educated customers on promotions to enhance sales.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

Warranty Administrator, 09/2013 to 06/2019Randy Marion Automotive Group - Mooresville, North Carolina

Monitored factory recalls and announcements to stay on top of changes.
Maintained detailed service and customer records.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Reviewed figures, postings and documents for correct entry, completeness and accuracy.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Supported management by processing invoices and documents with consistent on-time delivery.
Verified postings to ledgers to confirm accurate entry and account balances.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Cashier Assistant, 05/2012 to 07/2013Toyota Of North Charlotte - Huntersville, North Carolina

Assisted customers by answering questions and fulfilling requests.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Worked closely with Service Writers to solve problems and handle customer concerns.
Used POS system to enter orders, process payments, and issue receipts.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers with special services, account updates and promotional options.
Retained accurate records of purchases, titles and sales.
Used Reynolds and Reynolds computer system to enter customer information, create service records, order parts and develop cost estimations.
Logged work orders and change orders into Reynolds and Reynolds database to track job status.
Answered service department phone and responded promptly to questions and messages.

Cashier, 10/2011 to 05/2012Circle K Industries Inc. - Huntersville, North Carolina

Stocked merchandise on display shelves and racks to provide good selection for customers.
Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Processed cash and card transactions using register and performed scanning and weighing functions to complete customer purchases.
Adhered to age-restricted sale policies, laws and procedures by requesting and verifying identification.
Rotated product when stocking shelves to maintain freshness.
Maintained accurate cash drawer by accounting for all transactions by end of shift.
Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
Accurately completed charge logs and batched credit card reports at day end.
Completed accurate cash-in and cash-out procedures of computerized cash register.
Arrived on time and dressed professionally in clean company uniform.
Maintained current knowledge of store promotions and highlighted sales to customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Used POS system to enter orders, process payments, and issue receipts.
Educated customers on promotions to enhance sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Reviewed and resolved differences between accounting information and cash drawer.

Education

High School Diploma, 06/2012

W. A. Hough High School - Cornelius, NC

Graduated with 3.8 GPA

Skills

ID Verification
Currency Sorting
Sales
Cash Handling
Cleaning
Store Merchandising
Point of Sale Systems
Customer Complaint Resolution
Product Knowledge
Cash Register Operation
New Product Information
Issuing Receipts
Payment Collection
Purchase Assistance
Payment processing
Refunds and exchanges
Store merchandise stocking
Inventorying products
Credit card processing
Loss prevention
Multi-tasking ability
Product upselling
Customer assistance
Order Fulfillment
Inbound and Outbound Calling
Complaint resolution
Professional telephone demeanor
Account management

Administrative support
Shipping procedures understanding
Report preparation
Bookkeeping
Account Reconciliation
Expense reports
Invoicing and collections
GL accuracy
Commission calculation
Month-end reports
File and database management
Financial Management
Financial statements expertise
Payroll Processing
Data processing
Cost accounting
Claims submissions
Factory recalls knowledge
Payment issuing
Documentation abilities
Reporting skills
MS Office
Problem resolution
Paperwork processing
Reporting skills
Relationship development
Project organization

Resume Overview

Companies Worked For:

Lowe's Home Improvement
Randy Marion Automotive Group
Toyota Of North Charlotte
Circle K Industries Inc.

School Attended

W. A. Hough High School

Job Titles Held:

Cashier/Retail Customer Service Associate
Warranty Administrator
Cashier Assistant
Cashier

Degrees

High School Diploma , 06/2012

Cashier/Retail Customer Service Associate Resume Example

Resume Score: 80%

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