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Cashier/Retail Customer Service Associate Resume Example

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CASHIER/RETAIL CUSTOMER SERVICE ASSOCIATE
Professional Summary

A motivated administrative professional seeking a position in a challenging environment. Over 6 years experience successfully providing administrative and secretarial support to the operational department. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to ensure deadlines are met. A proactive problem-solver who gets the job done.

Skills
  • Proficient in Microsoft Office
  • High volume, multi-line phone proficiency
  • Invoice processing
  • Reynolds and Reynolds software
  • Problem resolution
  • Project management
Work History
Earnhardt AutoDOT Compliance Clerk//Peoria , AZ//July 2021 to December 2021
  • Maintain and updated DOT related files to include databases, spreadsheets, logs, reports, etc
  • Ensured files were compliant with Department Of Transportation Laws (DOT) and Federal Motor Carrier Safety Regulations
  • Responsible for pre-auditing DQ to make sure all documentation was uploaded to FADV and also in the drivers file
  • Responsible for maintaining discreet information in regards to drivers personnel files to include applications, background checks etc.
  • Ensured drivers CDL license and medical cards were updated and compliant
  • Responsible for daily compliance progress reports
  • Communicated and followed up with the driver's regarding up documentation was up-coming to be expired and needed to be updated
  • Communicated with Management and kept them up-to-date by Excel Reports
Vail ResortsCashier//Afton Alps , MN//October 2011 to May 2012
  • Responsible for all aspects of customer service
  • Maintained a clean work environment
  • Balanced cash drawer after every shift
  • Deposited money into safe after balancing cash drawer
  • Performed inventory checks daily
Landry'sCashier/Retail Customer Service Associate//Orlando , FL//March 2020 to Current
  • Operated Genesis register system to process new purchases, item returns and merchandise exchanges.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Performed cash, card and check transactions to complete customer purchases.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Worked closely with Store Manager's and Assistant Store Manager's to solve problems and handle customer concerns.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Circle K Industries Inc.Warranty Administrator//City , STATE//September 2013 to June 2019
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Company NameCashier Assistant//City, State//May 2012 to July 2013
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked closely with Service Writers to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers with special services, account updates and promotional options.
  • Retained accurate records of purchases, titles and sales.
  • Used Reynolds and Reynolds computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Logged work orders and change orders into Reynolds and Reynolds database to track job status.
  • Answered service department phone and responded promptly to questions and messages.
Education
High School DiplomaW. A. Hough High School//City//June 2012
  • Graduated with 3.8 GPA
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
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  • Word choice
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Resume Overview

School Attended

  • W. A. Hough High School

Job Titles Held:

  • DOT Compliance Clerk
  • Cashier
  • Cashier/Retail Customer Service Associate
  • Warranty Administrator
  • Cashier Assistant

Degrees

  • High School Diploma

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