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cashier retail customer service resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Cashier/ Retail Sales Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Also versed in merchandising, display design and customer relations.

Highlights

  • Cash handling accuracy
  • Store planning and design
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Display design
  • Flexible schedule
  • Proficient in MS Office
  • Floor set design
  • Store maintenance
  • Active listener
  • Friendly and outgoing
  • Team player
  • Customer- and service-oriented
  • Ability to mediate disputes
  • Excellent communication skills
  • Listening skills
  • Reading comprehension skills
  • Written and oral communication skills
  • Energetic self-starter

  • Excellent guest service skills
  • Consistently complies with polices and procedures
  • Basic knife skills
  • Able to work with hands continuously
  • Able to work in a fast paced environment
  • Uses proper sanitation practices
  • Able to regularly lift/move up to 25-50 lbs
  • Preparation of various food items
  • Works well under pressure
  • Good personal hygiene
  • Able to lift up to 50 pounds
  • Sandwich preparation experience
  • Reliable, punctual and committed to customer service
  • Knowledge of basic food preparation Food handling knowledge
  • Food production quality knowledge

Education
Lifeskills Center Northeast Cleveland, OH Expected in 2011 High School Diploma : - GPA :

Minor in Science

Scholarly Associations

3.2 GPA

Cleveland Job Corps Center Cleveland, OH Expected in : Business Technician - GPA :

Specialized Coursework

Emphasis in Social Studies.

Coursework in Business and Management

2.8 GPA

Accomplishments

Supervision

  • Supervised team of three staff members.
  • Competitive Analysis
  • Performed competitive analysis to make recommendations for future company growth.
  • Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.

Consistently exceeded daily sales targets.

Routinely helped as many as 30+ customers each day in a retail outlet.

Successfully managed $800+ in merchandise per day.

Food Preparation

Maintained daily cleanliness of broiler and fryers.

Answered telephone calls and responded to inquiries.

Assisted in maintaining preparation and service areas in a sanitary conditions.

Cleaned and organized eating, service and kitchen areas.

Cleaned and sterilized equipment and facilities.

Cleaned garbage cans with water or steam.

Filled beverage and ice dispensers.

Greeted each customer with friendly eye contact.

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.

Prepared and served cold drinks, frozen milk drinks and desserts using drink-dispensing, milkshake or frozen custard machines.

Prepared daily food items and cooked simple foods and beverages.

Swept and scrubbed floors.

Trained new employees.

Experience
Erickson Living - Cashier/ Retail Customer Service
Baltimore, MD, 03/2011 - 06/2012

Processed an average of 100+ transactions each day in a timely manner.

Answered customers’ questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Kept the showroom clean and maintained neat, orderly product displays.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Marked clearance products with updated price tags.

Deals - Cashier
City, STATE, 08/2010 - 02/2011

Designed displays to make the store experience interactive and engaging.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Worked as a team member performing cashier duties, product assistance and cleaning.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Greeted all customers.

Handled products and equipment in accordance with safety and sanitation guidelines.

Conducted price checks for cashiers and service clerks.

Ordered and shelved weekly sale items for customers.

Built attractive holiday and seasonal displays for merchandising program.

Mc'Donald's - Cashier/Food Prep/Customer Service
City, STATE, 07/2006 - 06/2010

Accepted payment from customers and made change as necessary.

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

Frequently switched between positions as Food prep, Cashier and Food Packaging.

Examined trays to ensure that they contained required items

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

Loaded dishwashers and hand-washed items such as pots, pans, knives

Portioned and wrapped food

Prepared coffee-based and other beverages on request; serve prepared pastries and other food items

Skills

Cash handling

Professional and friendly

Organizational Skills

Careful and active listener

Multi-tasking

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Resume Overview

School Attended

  • Lifeskills Center Northeast
  • Cleveland Job Corps Center

Job Titles Held:

  • Cashier/ Retail Customer Service
  • Cashier
  • Cashier/Food Prep/Customer Service

Degrees

  • High School Diploma

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