Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Completed two 40 hour internships at the San Diego State Children’s Center.
Skills
Cleanliness and Organization
Sales
Customer Contact
Reservation Coordination
Credit card processing
Stocking and replenishing
Product upselling
Customer assistance
Liquor law compliance
Cash register operations
Payment collection
Time management skills
Order taking
Maintaining store appearance
Adaptability
Friendly demeanor
Money handling
Interpersonal skills
Spirit, wine and beer expertise
Multi-tasking ability
Staff training
Work History
04/2016 to CurrentCashier/Restaurant Hostess/Table Busser/WaitressBjc Healthcare | Springfield, IL,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted managers with quickly resolving service- and food-related issues.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Worked well in diverse team settings by partnering with others to complete tasks.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Coordinated 100+ events throughout 3 banquet spaces, including weddings, reunions, and corporate meetings.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
04/2016 to 11/2016Cashier Rubios | City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Educated customers on promotions to enhance sales.
11/2014 to 01/2016Cashier/Prep Cook/Food ServerHometown Buffet | City, STATE,
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Restocked salad bar and buffet for lunch and dinner service.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Education
Expected in 06/2014High School Diploma | Valhalla High School, , GPA:
Expected in | Cuyamaca College, , GPA:
Expected in | Grossmont College, El Cajon, CAGPA:
Expected in 08/2020Bachelor of Science | Child And Family Development San Diego State University, San Diego, CAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.