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cashier receptionist resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Committed and hardworking CSR with 20+ years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Skills
  • Payment collection
  • Cash register operations
  • Product upselling
  • Customer assistance
  • Credit card processing
  • Drawer Management
  • Cash Drawer Management
  • Order monitoring
  • Maintaining Store Appearance
  • Computer proficiency
  • Multi-tasking ability
  • Cash balancing
  • Customer Relations
  • Friendly demeanor
  • Good telephone etiquette
  • Cleanliness
  • Payments posting
  • Payment accepting
  • Payment processing
  • Customer direction
  • Cleaning and sanitizing
  • Basic math skills
  • Currency counting
  • Exemplary communication
  • Adaptability
  • Cash Handling
  • Written and verbal communication
  • Records Maintenance
  • Guest inquiries
Work History
11/2018 to Current Cashier /Receptionist Algonquin | Jackson, MO,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with Service Advisers to solve problems and handle customer concerns.
11/2015 to 07/2018 Customer Service Representative First Watch Restaurants | Lady Lake, FL,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended Loans to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
03/2014 to 11/2015 Manager Caseys General Stores Inc. | City, STATE,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Recorded inventory sales into organization's weekly income report.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
07/2004 to 02/2014 CSR / Mail Room Clerk Pearson Education | City, STATE,
  • Delivered transcription with precise use of grammar, spelling and punctuation.
  • Aggregated and copied finalized documents for disbursement across interested parties.
  • Carried out day-day-day duties accurately and efficiently.
  • Transcribed information with 100% accuracy.
  • Delivered Mail
  • Ran Postage Machine
  • Scanned Documents
  • Processed UPS and Fed Ex
Education
Expected in 05/1972 to to High School Diploma | Lebanon High School, Lebanon, IN, GPA:

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Resume Overview

School Attended

  • Lebanon High School

Job Titles Held:

  • Cashier /Receptionist
  • Customer Service Representative
  • Manager
  • CSR / Mail Room Clerk

Degrees

  • High School Diploma

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