Cashier Pharmacy Technician Inventory Specialist Shift Lead resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented professional with experience in medical and customer service. Experienced receptionist in the medical field as well as pharmacy. Experienced in managerial roles as well as versed in planning daily operations, staffing and inventory management. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of retail pharmacy operations.

  • Pharmaceutical sales and services
  • Drug utilization review
  • Medicare and Medicaid process
  • Drug inventory management
  • Pharmacy and customer records management
  • Confidentiality and HIPAA
  • Team Leadership
  • Insurance Knowledge
  • Strategic planning
  • Policies and procedures
  • Schedule optimization
  • Creative merchandising
  • Coaching and mentoring
  • Systems and software programs
  • Order management
  • Vendor relationship management
  • Spreadsheet management
  • Insurance claims
  • Appointment Scheduling
  • Insurance Verification
  • Customer service
Work History
Cashier/Pharmacy Technician/Inventory Specialist/Shift Lead, 07/2016 - 08/2021
Aspirus Iron Mountain, MI,
  • Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume Retail pharmacy environment maintaining excellent customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained and mentored new employees to maximize team performance.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Tracked receipts, employee hours and inventory movements.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Regulated pricing, inventory count and supply during shift hours.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Lead Hostess, 04/2013 - 07/2016
The Cheesecake Factory City, STATE,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Medical Receptionist, 05/2012 - 04/2015
Ryan Foot And Ankle City, STATE,
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Helped patients complete necessary medical forms and documentation.
Certified Medical Assistant: , Expected in 2012
Kings College - Charlotte, NC

Relevant Coursework Completed:

  • ADMINISTRATIVE- Bookkeeping, Appointments, Medical Coding/ Insurance, Telephone, Electronic Health Records, Word Processing
  • LABORATORY- Finger Sticks, OSHA Training, Venipuncture, Hematology, Urinalysis, Specimen Collection
  • CLINICAL- CPR, First Aid, ECGs, Injections, Specimen Collection, Patient Preparation, Sterilization, Vital Signs
  • Supplemental Coursework: Professional Development,
    Pharmacology, Anatomy and Physiology I , Business
    Communications I, Keyboarding I, Electronic Office Systems
High School Diploma: , Expected in 06/2011
Porter Ridge High School - North Carolina,
  • Licensed Pharmacy Technician- December 2016- December 2021
  • CPR/BLS Certification- February 2021- February 2023
  • Immunization Certification- February 2021- February 2024
  • Processed and filled over 400 prescriptions per day.
  • Trained 4 new pharmacy technicians on pharmacy policies, procedures and best practices.
  • Supervised team of 20 staff members.

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Resume Overview

School Attended

  • Kings College
  • Porter Ridge High School

Job Titles Held:

  • Cashier/Pharmacy Technician/Inventory Specialist/Shift Lead
  • Lead Hostess
  • Medical Receptionist


  • Certified Medical Assistant
  • High School Diploma

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