cashier order taker resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Successful cashier/order taker consistently meets or exceeds goals through insightful decisions. Handles stress well and quickly flexes with changing demands to consistently meet objectives. Diligent and motivated Order Taker with excellent customer service skills and in-depth menu knowledge. Familiar with cash register operations and accurate cash handling demonstrated over 9-10 years of experience. Calmly and efficiently manages high-volume guest needs.
Skills
Counter restocking
Guest relations
Menu memorization
Cleaning skills
Money handling
Verifying merchandise
Preparing orders
Payment collection
Quality assurance
Responsible
Good listening skills
Work History
05/2021 to CurrentCashier/Order TakerMarriott International | Santa Ana, CA,
Entered orders into computer system quickly and in proper sequence.
Checked outgoing orders for accuracy before delivery.
Received and followed pick sheets to gather merchandise for customer orders.
Prepared and packed boxes for overnight delivery.
Restocked bags, cups, lids, sauces and other counter supplies.
Refilled drinks, cleaned up spills and handled special requests between guest orders.
Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
Described menu items in detail and educated customers about meal options.
Welcomed customers and provided quick and attentive service.
Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
Warmly greeted and welcomed customers to establishment before requesting food order.
Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
Suggested upgrades and additional items to meet upselling goals.
Accurately performed cash register operations to process and receive payments and issue change.
Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
Offered immediate, friendly and knowledgeable assistance to every guest.
Used downtime between customer orders to fulfill other guest services.
12/2017 to 05/2021Cashier/Grill CookWhataburger | City, STATE,
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained cash drawer of $100 or more per shift.
Worked closely with shift manager to solve problems and handle customer concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Collected and authorized payments of guests.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
08/2013 to 12/2017Store Opener/Night CloserArby's | City, STATE,
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
Collaborated with servers to collect information about specific customer desires and dietary needs.
Trained and assisted new kitchen staff members.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Managed opening and closing shift kitchen tasks.
Suggested actionable improvements to streamline training procedures.
Identified inefficiencies leading to improved productivity.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Maintained food safety and sanitation standards.
Measured, weighed and mixed appropriate ingredients according to recipe directions.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
02/2013 to 08/2013HostessTexas Roadhouse | City, STATE,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Prepared dining room for special upcoming functions by decorating and generating special group menus.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Supervised server balance and monitored table turnover to accurately seat customers.
Education
Expected in 05/2012 to to High School Diploma | Cortez High School, Phoenix, AZGPA:
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