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cashier omni fine jewelry supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Flexible Customer Service Supervisor with over 30 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Customer outreach
  • Building brand awareness
  • Creating store processes
  • Communication
  • Training & Development
  • Multitasking
  • Problem resolution
  • Coordination
  • Microsoft Office
  • Flexible
  • Time management
  • Supervision
  • Reliable and trustworthy
  • Leadership
Experience
Cashier/Omni/Fine Jewelry Supervisor, 08/1996 - 03/2020
Alcatraz Cruises Dallas, TX,
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Built lasting client relationships by organizing and planning sales events.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Guided and supported 20 staff members to consistently achieve team and personal goals.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Checked inventory system to locate items at other stores, improving sales rates.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to employees based upon individual strengths and experience in Fine Jewelry.
  • Achieved sales goals and business objectives by motivating staff and promoting Fine Jewelry.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Mentored newly hired Fine Jewelry Specialists in upselling techniques, Protection Plan Attachment and Credit to improve sales expertise.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Liaised between management and employees to deliver conflict resolution, resolve problems and interpret compensation and benefits policies.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Assessed and filtered resumes from potential job candidates to determine qualified individuals.
  • Managed recurring HR processes such as weekly payroll transmission and commission sales entries.
Ticket Office Manager, 09/1992 - 12/1995
Alcatraz Cruises Indianapolis, IN,
  • Increased office organization by developing filing system and customer database protocols.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained show schedule in computer.
  • Hired and trained all ticket office staff.
  • Maintained phone automated attendant system for theater and motel.
  • Designed new ticket stock, letterhead. business cards and group sales invoices used by theater and motel.
  • Ticket sales to individuals and groups, resolving any issues that might arise.
  • Assisted group sales department and ensured all tour groups were greeted and seated by performers.
  • Reconciled all cash drawers and credit card machines nightly.
  • Prepared sales reports nightly.
  • Maintained cash vault for front of house operations.
Ticket Office Manager, 03/1990 - 09/1992
Willie Nelson Ozark Theater City, STATE,
  • Ticket sales to individuals and groups, resolving any issues that might arise.
  • Maintained show schedule in computer.
  • Trained all ticket office staff.
  • Assisted theater management in whatever way needed.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education and Training
High School Diploma: , Expected in 05/1987
-
Hollister High School - Hollister, MO
GPA:
Status -

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Resume Overview

School Attended

  • Hollister High School

Job Titles Held:

  • Cashier/Omni/Fine Jewelry Supervisor
  • Ticket Office Manager
  • Ticket Office Manager

Degrees

  • High School Diploma

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