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Cashier/ Member Service Supervisor Resume Example

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CASHIER/ MEMBER SERVICE SUPERVISOR
Professional Summary

Experienced Member Service Supervisor bringing 2.5 years of experience in custom service industry. Persuasive communicator and enthusiastic relationship builder.

Results-focused member services professional highly effective at building relationships with team members and customers of all backgrounds. Open and clear team member willing to take on any task with hardworking and resourceful mindset.

Attentive instructor versed in handling customer issues to boost satisfaction and accomplish sales objectives. Proficient in managing routine member requirements, business standards and effective customer service techniques. Talented relationship-builder, analytical problem-solver and efficient time manager.

Motivated Member Service Supervisor adept at building customer loyalty with knowledgeable, authoritative service. Effective team leader and problem solver.

Analytical Member Service Supervisor proficient in reporting, documentation and compliance. Excels at supporting upper management objectives by turning mandates into actionable solutions at ground level.

Enthusiastic instructor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of attention to detail and record keeping, and training in personal relations . Motivated to learn, grow and excel in the medical industry.

Skills
  • Research and due diligence
  • Application Review
  • Compliance expertise
  • Account updates
  • Relationship building
  • Call center operations
  • Problem resolution
  • Customer service standards
  • Workflow Management
  • Budgeting
  • Scheduling
  • Strategic Planning
  • Safe food handling
  • Cleanliness
  • Workflow planning
  • Recipes and menu planning
  • Application renewal
Work History
08/2016 to CurrentCashier/ Member Service SupervisorCompany Name | City, State
  • Trained, mentored and evaluated employees on service quality, knowledge and performance.
  • Completed in-depth research to answer more complex questions.
  • Gathered materials and submitted completed member applications.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Updated system information with customer and plan details, payments or other relevant information.
  • Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Answered member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
  • Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
  • Directed floor operations in busy center handling 40-50 daily inquiries.
09/2005 to CurrentInstructor/ Assistant/ Office ClerkCompany Name | City, State
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Verified cards, gave change and collected and processed over $10,000 worth of check and cash payments. Teach varying styles of dance to students ranging in age from 5 to 20+. Create a curriculum that is challenging and exciting to help students achieve their goals. Instruct and assist teachers in classes ranging in size from 1-25 students at a time.
08/2013 to 04/2016Direct Support ProfessionalCompany Name | City, State
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
  • Updated patient files with current information about vitals, behaviors and other data relevant to physician treatment planning.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored and assisted residents through individual service plans.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled and accompanied clients to medical appointments.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Documented vitals, behaviors and medications in client medical records.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Transported children to and from school, activities and appointments.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Education
05/2009Diploma | General StudiesLincoln High School, City, State
06/2019Associate Degree | Paramedic Southeast Community College , City, State
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Resume Overview

School Attended

  • Lincoln High School
  • Southeast Community College

Job Titles Held:

  • Cashier/ Member Service Supervisor
  • Instructor/ Assistant/ Office Clerk
  • Direct Support Professional

Degrees

  • 05/2009 Diploma | General Studies
    06/2019 Associate Degree | Paramedic

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