Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Methodical professional eager to bring strong administrative skills to growing company in need of top-level support. Effectively handling various administrative tasks, including Scheduling appointments and ensure all appointments are confirmed for assigned clinic/provider and Communicates with patients regarding any issues with scheduling, referrals or insurance verification. Diligent and tidy individual with commitment to providing exceptional customer service.

Skills
  • Multi-line telephone skills
  • Organization and efficiency
  • Office equipment operations
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Service-oriented mindset
  • Multitasking and prioritization
  • Flexible
  • PC proficient
  • Professional and polished presentation
  • Data entry
Experience
10/2017 to 10/2019 Cashier/Medical Billing Coder Cb Richard Ellis | Greece, NY,
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Received payments for Medical services and products and issued receipts.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted accountant with completing end-of-day counts and securing funds to prevent loss or theft.
11/2012 to 05/2016 Receptionist Nadap Nys Inc. | Hempstead, NY,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Rendered information to callers and drafted office emails.
  • Prepared packages for interoffice deliveries and coordinated timely shipments.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
03/2010 to 10/2011 Receptionist/Secretary 24Hr Homecare | Riverside, CA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Organized and updated daily schedules and monthly calendar obligations for various levels of management and staff.
  • Drafted professional business communication, including letters and memos.
  • Sorted incoming mail and directed to correct personnel each day.
  • Entered data in excel software to keep records of patient information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
02/2021 to Current Office Coordinator Steward Medical Group | City, STATE,
  • Documented and routed business correspondence to manage office paperwork.
  • Input accurate account data to efficiently update company database and maintain detailed records.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Collaborated closely with Office Manager to effectively smooth and improve office operations.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Managed and distributed incoming and outgoing mail and packages for staff.
Education and Training
Expected in 2012 Associate of Applied Science | Medical Assisting United Education Institute, Morrow, Georgia GPA:
  • Dean's List Honoree June 2012
  • Completed professional development in Medical Assistant
  • President's List for Academic Excellence Recipient
  • Ranked in Top 10% of class
  • Student Ambassador Member
  • 4.0 GPA
Activities and Honors
Certifications
  • Certified Medical Assistant (CMA)

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Resume Overview

School Attended

  • United Education Institute

Job Titles Held:

  • Cashier/Medical Billing Coder
  • Receptionist
  • Receptionist/Secretary
  • Office Coordinator

Degrees

  • Associate of Applied Science

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