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Cashier/Manager Resume Example

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CASHIER/MANAGER
Professional Summary

Results-driven manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store and restaurant operations and reliable in developing and capitalizing on improvement opportunities. Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Expert retail sales professional offering 4 years experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Agile and adaptable team leader with stellar manager history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills
  • POS Systems
  • Team Leadership
  • Scheduling
  • Sales
  • Payment Processing
  • Staff Management
  • Cash Handling
  • Customer Complaint Resolution
  • Customer service
  • Interpersonal communication skills
  • Records management
  • Systems and software programs
  • Guest Services
  • Good Telephone Etiquette
Work History
Cashier/Manager, 08/2017 to Current
United Market – Selma, CA
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.
  • Mentored new sales associates to contribute to store's positive culture.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Trained and supervised all new associates in grocery, produce and administrative departments.
Sales Representative, 03/2019 to 04/2020
Golden Valley Distributions, INC. – Tulare, CA
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
  • Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
  • Efficiently solved complex problems that impacted management.
  • Provided sales consultations on functional and stylistic benefits of each custom product.
  • Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Identified client needs, built relationships and overcame objections to drive sales.
Restaurant Waitress/Manager, 02/2016 to 07/2017
Daniel's Mexican Grill – Reedley, CA
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Recorded inventory sales into organization's weekly income report.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Field Worker, 05/2014 to 08/2015
Blessed Harvesting, INC. – Visalia, CA
  • Identified plants, pests and weeds and decided on correct pesticides and fertilizers.
  • Weeded, thinned, and pruned crops to encourage good growth.
  • Moved to new farms with harvest schedule in order to pick grape and grape crops.
  • Planned schedule for crop rotation, plantings and harvest.
  • Trim vines and prepare them for next season.
  • Used machetes and pruning shears to trim tops and limb tips from trees to control growth, increase limb health and improve overall shape.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
Education
High School Diploma: 05/2013
Dinuba High School - Dinuba, CA
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Resume Overview

Companies Worked For:

  • United Market
  • Golden Valley Distributions, INC.
  • Daniel's Mexican Grill
  • Blessed Harvesting, INC.

School Attended

  • Dinuba High School

Job Titles Held:

  • Cashier/Manager
  • Sales Representative
  • Restaurant Waitress/Manager
  • Field Worker

Degrees

  • High School Diploma : 05/2013

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