Cashier/Leasing Agent Resume Example

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CASHIER/LEASING AGENT
Career Overview

Personable and responsible Cashier with 20 years in retail and customer service. Solid team player with upbeat, positive attitude.

Accomplishments

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Cashier/Leasing Agent
January 2013 to Current
Company NameCity, StateProvides a customer-friendly environment by greeting and acknowledging every customer and maintaining quality standards. Controls all cash, receipts and documents received through transactions. Adheres to all vehicle policies and distributes in accordance to such policies. Maintains the daily operational goals and various other reports in excel spreadsheets. Prepares the audit bags for delivery and assists in the preparation of daily deposits, end of shift reconciliations and verification of company charges.
Front Line Supervisor
January 2006 to January 2013
Company NameCity, State

Supervised twelve employees loading approximately 10,000 packages a day. Ensured goals were met daily by developing a relationship with employees. Instrumental in supporting the company's rapid growth and expansion, including a one hundred percent increase in revenues and profitability in the last four years. I was involved in analyzing volume projections from load forecast plans to ensure adequate staffing. Reviewed daily operational reports to manage productivity, performance and service. I collaborated with Hub and Feeder management to plan peak season and special sort activities. I determined employees' training needs to produce continuous development plans and provide on going feedback and support to improve performance. I conducted performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. I was also responsible for holding employees' accountable to established performance levels to achieve individual and group goals.

Customer Service Team Lead
January 2006 to January 2007
Company NameCity, StateI worked a fast-paced position in a retail operation generating more than six million dollars in annual sales revenues. Scope of responsibility was diverse and included customer service, order processing, customer complaint resolution and inventory planning/control. I was promoted within two months based on strong communications, organizational and customer management skills.
Customer Service Agent
January 2003 to January 2006
Company NameCity, StatePerformed a variety of duties and often transferred or rotated to different areas of the airport to assist customers. At the terminal, duties included checking guests in at the gate and selling tickets or booking new reservations and assisted in checking in baggage or locating lost luggage. At the gate, was responsible for providing passenger assistance, seat assignments and boarding passes. In addition to these duties, as a gate agent, assisted with announcements, boarding and any delays or overbooking of flights.
Sales Associate/ Customer Service
January 2001 to January 2003
Company NameCity, StateI prepared bi-weekly hourly employee payroll on ADP Software. I distributed daily punch detail to department managers. Entered weekly schedules in Kronos, calculated and prepared manual checks for termed employees. I produced daily cost and labor reports, reconciled accounts related to payroll for corporate. I was responsible for preparing check requests for for payroll deposit, garnishments and miscellaneous payments. Completed wage verification forms, prepared payroll payroll taxation forms for corporate. I was also responsible for payroll journal entries and I converted the payroll system Kronos AS400 to Iscrics Central 4.1 and ADP from 3.0 to 4.0. I also reconciled credit card payments and house checks, prepared daily cash deposit to bank and reported daily to corporate. I also prepared petty cash for month end. Controlled and documented inventory flow, and managed in-store loss prevention. Fully responsible for sales, customer service, and sales reporting
Educational Background
B.A. : Business Management, 2011Chicago State UniversityCity, State, United States

B.A. Degree in Business Management, Chicago State University, 2011


Coursework in Business Administration and Organizational Development

A.A. : Business Management/ Computerized Systems, Business Management, 1998Robert Morris CollegeCity, State, United States

A.A. Degree in Business Management/ Computerized Systems, Robert Morris College, 1998


Coursework in Business Administration and Organizational Development

Certifications

Customer Service Professional Certificate

Advanced Certificate in Business Accounting

Skills

Cash handling

Shipping and receiving

Professional and friendly

Careful and active listener

Strong public speaker

Multi-tasking

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Resume Overview

School Attended

  • Chicago State University
  • Robert Morris College

Job Titles Held:

  • Cashier/Leasing Agent
  • Front Line Supervisor
  • Customer Service Team Lead
  • Customer Service Agent
  • Sales Associate/ Customer Service

Degrees

  • B.A. : Business Management , 2011
    A.A. : Business Management/ Computerized Systems, Business Management , 1998

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