Cashier/Housekeeper Aide Resume Example
Resourceful Housekeeper offering 10-year background cleaning interior spaces such as bathrooms, bedrooms and kitchens. Knowledge of effective cleaning agents and industry-standard cleaning services. Punctual and organized individual with positive disposition. Housekeeping professional with 10 + -year background addressing hotel guest requests and problems to maintain high satisfaction. Detail-oriented and punctual with good teamwork abilities, solid housekeeping experience and excellent interpersonal skills. Resourceful housekeeper offering 10 + -year background cleaning interior spaces such as bathrooms, bedrooms and kitchens. Knowledge of effective cleaning agents and industry-standard cleaning services. Punctual and organized individual with positive disposition. Committed Assistant Housekeeper whose superior knowledge of cleaning products and techniques alongside passion for teamwork spans over 10 years in hospitality industry. Provided unsurpassed guest satisfaction by delivering timely and efficient room cleaning services daily. Regularly participated in continuing safety training opportunities. Resourceful Housekeeper offering 10-year background cleaning interior spaces such as bathrooms, bedrooms and kitchens. Knowledge of effective cleaning agents and industry-standard cleaning services. Punctual and organized individual with positive disposition.
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- Dusted and polished surfaces to achieve attractive shine.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Processed arrivals and departures for hotel guests, handling approximately 70 guests per shift.
- Performed daily inventory for keys and linens and detailed all information in audit reports.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at front desk using bookeeping] and computer, reducing errors 100%.
- Collaborated with management and housekeeping team members to handle guest requirements from check-in through check-out.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Reviewed daily financial statements and completed end-of-day paperwork in Citix with 100% accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Reset Citrix for next days' use by sending detailed daily bank reports to Worldmark.s agency and closing finances for current day.
- Checked lobby, bathrooms and common areas near front desk for cleanliness 10 times per shift.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Trained front office staff in fire, life and other emergency procedures.
- Answered phone within 1 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Took reservations over phone and through email, recording guest information in Citrix and verifying details.
- Reviewed checklist on daily basis and planned shift accordingly.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Attended staff meetings on Monthley basis and brought issues to attention of upper management.
- Input financial data and produced reports using Citrix.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Logged wake-up call requests and set up automatic rings in system.
- Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Completed late check-ins and directed guests to rooms and facilities.
- Anticipated guests' needs and responded to all requests within reasonable amount of time.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
- Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
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Resume Overview
School Attended
- Bishop Blanchett High School
Job Titles Held:
- Cashier/Housekeeper Aide
- Night Auditor
- Private Housekeeper
Degrees
- High School Diploma
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