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Cashier/Guest Greeter Resume Example

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CASHIER/GUEST GREETER
Summary

Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Organizational strengths
  • Proactively maintain our server environments using industry standard tools and techniques
    -Create and maintain systems documentation and runbooks
    -Plan, prioritize and document work using agile methodologies
    -Use configuration management tools to ensure consistent, reproducible environments
    -Use monitoring, metrics and automation to make your job easier
    -Manage, coordinate and implement upgrades, migrations, patches, etc.
    -Help implement new technologies to provide for better scaling and efficiencies
    -Work with IT Operations Manager and other technical leadership to define long term roadmap for our production environment
  • Problem-solving abilities
  • Data evaluation
  • Adaptive team player
  • Clerical support
  • Process optimization
  • Quality assurance controls
  • Call center experience
  • Inbound and outbound calling
  • Courteous demeanor
  • Conflict mediation
  • Route management
  • Report creation
  • Sales expertise
  • Business development understanding
  • Office equipment proficiency
  • Customer relations
  • Technologically savvy
  • Product organization
  • Schedule mastery
  • Promotional support
  • Quality control
  • Active listening
  • Retail sales customer service
  • Microsoft Office expertise
  • Credit card payment processing
  • System implementation
  • Project management abilities
  • High-energy attitude
  • Store maintenance
Experience
Captain D'sColumbus , OHCashier/Guest Greeter06/2018 to 09/2019
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Built relationships with strategic partners leading to business development opportunities.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
Amazon LogisticsColumbus, OHCustomer Service Associate11/2019 to 01/2020

This was a seasonal position here at Amazon. My job title was SDS Rcpnt/DA Assoc. This title held many responsibilities such as;

  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Addressed customer service inquiries quickly and accurately.
  • Worked with managers to develop service improvement initiatives.
  • Working with drivers to help them successfully deliver packages in a timely manner .
JCPenney Columbus , OHCustomer Service Representative02/2019 to 10/2020
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
High School Diploma06/2017Hibriten High School, Lenoir, NC
  • Presidential Awards Recipient
  • 3.6 GPA
  • Technical Honors society Member
  • Major in Finances
  • Honor Roll 2010-2017
  • Certified Microsoft Office
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Resume Overview

Companies Worked For:

  • Captain D's
  • Amazon Logistics
  • JCPenney

School Attended

  • Hibriten High School

Job Titles Held:

  • Cashier/Guest Greeter
  • Customer Service Associate
  • Customer Service Representative

Degrees

  • High School Diploma 06/2017

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