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Cashier/GSA Resume Example

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CASHIER/GSA
Career Overview
My goal is to utilize and enhance my skills in a professional work environment. I feel as though I have a lot to offer any employer that grants me the opportunity to blossom and excel within their company. I have a strong personality with the strength of a leader. I am also outgoing and friendly amongst others. I have been told one of my best assets was my smile. I really enjoy working with the public as well as helping others. I gained and currently have experience in promoting local artists and shows through an entertainment company by the name of Officials Entertainment. Within that company I gained self confidence with the knowledge on how to create a fan base and promote events as well as host. I am a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I also have expertise in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. I have just under a year of leadership experience instructing, supervising, and motivating other call center representatives to reach their optimum potential.
Core Strengths
Skilled in call center operations Quick learner Adheres to customer service procedures MS Windows proficient Committed to maintaining data integrity Exceptional communication skills Strong problem solving aptitude Creative problem solver Persuasive speaker Word processing Extensive history with predictive dialers [30] WPM typing speed Exceptional workflow management Accurate and detailed Credit card processing Professional and mature Strategic sales knowledge Articulate and well-spoken Team leadership skills Flexible Verbal communication skills Maintains confidentiality Issue resolution Works well under pressure Well organized Dedicated team player Goal-oriented Outstanding interpersonal skills People-oriented Computer proficient Self-sufficient Customer-focused 
  • Active listener
  • Basic clerical knowledge
  • Skilled in working with special needs children
  • Reliable and punctual
  • Excellent communication skills
  • Friendly
  • Cheerful and energetic
  • Approachable
  • Complex problem solver
  • Engaging
  • First aid certificate
  • Self-motivated
  • Calm under pressure
  • Teamwork oriented
Accomplishments
Customer Assistance
    Customer Interface
      Database Maintenance
      • Assisted in the managing of the company database and verified, edited and modified members' information.
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
​
Work Experience
Towne ParkJanuary 2015 to CurrentCashier/GSA
Dallas, TXWorked as a team member performing cashier duties, and cleaning. Generated sales and inventory reports in Operawith data from a variety of sources, maintaining a 100% accuracy rate. Expressed appreciation and invited customers to return. Managed quality communication, customer support and representation for client. Interacted with guests on hotel property, as well as guaranteed positive customer experiences and resolved all customer complaints made to me. Maintained adequate cash supply in cash drawers in checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed opening duties, including counting cash drawers and checking all equipment for proper functioning.
Iqor July 2014 to October 2014Collector
Tempe , AZManaged quality communication, customer support and product representation for my client. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Assisted with the development of the call center's operations, quality and training processes.
Ace Parking ManagementNovember 2013 to May 2014Ground Transportation
Phoenix, AZDirected and assisted passengers with directions around the airport. Escorted passengers in wheelchairs to the terminal. Enforced safety and security measures and protected safety zones for all cab and limo drivers. Assisted and answered questions for passengers
Black Family Child Services July 2005 to November 2013Resource Parent/Child Services
Phoenix, AZOrganized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Made nutritious snacks and meals for children. Taught children personal care behaviors, including toilet training and feeding. Continually encouraged children to be understanding and patient with others. Monitored educational progress by keeping detailed individual charts and files. 23 years infant care experience, and 10 years special-needs childcare experience. Conducted phone interviews with parents. Clearly communicated to children in developmentally appropriate way. Used clear communication and professionalism to develop constructive relationships with families. Used read-aloud time and alphabet games to promote early literacy. Prepared, served and cleaned up daily meals for children. Supported children's emotional and social development with one-on-one attention. Wrote newsletters and email to communicate monthly activity schedules to parents. Enforced disciplinary limits to create a structured environment conducive to learning. Maintained a neat environment by organizing toy bins and bookshelves. Reported health concerns and posted health warnings in case of illness.
Educational Background
Glendale Community CollegeGEDGlendale, AZ, USGED: October 2011 GED, Glendale Community College - Glendale, AZ
Phoenix CollegeNursingPhoenix, AZ, USSome College, Phoenix College -
Certifications
Nursing Assistant
Multiple Certificates on child behaviors and positive discipline
Skills
Customer Service, Receptionist, Retail Sales, Credit, Payments, Dsl, Sales, Sales Agent, Credit Card, Data Entry, Problem Solving, Customer Service Representative, Customer Support, Data Integrity, Excel, Goal-oriented, Leadership Skills, Operations, Problem Solver, Sales Knowledge, Strategic Sales, Team Player, Telephone, Typing, Word, Workflow Management, Inventory, Nursing Assistant
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Resume Overview

Companies Worked For:

  • Towne Park
  • Iqor
  • Ace Parking Management
  • Black Family Child Services

School Attended

  • Glendale Community College
  • Phoenix College

Job Titles Held:

  • Cashier/GSA
  • Collector
  • Ground Transportation
  • Resource Parent/Child Services

Degrees

  • GED
    Nursing

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