Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Hard-working, multi-tasking, with outstanding telephone, scheduling and documentation skills.
Resource management expertise
08/1996 to 06/2004
Cashier/Front end managerBrigido's IGA Marketplace – North Scituate, RI
Distribute cash to employees and check cashing for customers.
Compiling financial daily reports, both opening and closing.
Assigning employees to specific duties.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Routinely answered customer questions regarding merchandise and pricing.
Replenished supplies, bags and other materials at each cash wrap.
Communicated all store initiatives and promotions to customers to generate return business.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Strong leader of customer support staff.
Effective liaison between customers and internal departments.
Managed work flow to exceed quality service goals.
06/2004 to Current
Nursing Resource Management CoordinatorLifespan- Rhode Island Hospital – Providence, RI
Schedules all levels of nursing department staff according to budgeted alocations.
identifys department-wide and unit specific deficits created by unscheduled absences and vacancies.
Made arrangements for adequate coverage for each shift and proactively for future shifts.
scheduling float and per diem staff and unit staff as necessary and within union restrictions.
Enter employee information and work schedules and changes into computerized resource management system interfacing to payroll time and attendance system.
Process nursing department payroll.
Validate all worked and non-worked hours to assure accuracy.
answer high volume of phone calls.
Work closely with the nursing supervisor and nursing managers to ensure adequate staff on each medical/surgical/ICU unit
High School Diploma: NursingCommunity College of Rhode Island - Lincoln, RI