Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Education
Expected in Bachelor of Computer Science | Computer ScienceGriffith University, Gold Coast Campus, Southport, QLDGPA:
Professional Summary
I am a motivated, responsible and well presented individual with excellent money handling and customer services skills. Due to my previous work experience in the hospitality industry, I can offer countless skills and abilities in relation to communication and problem solving. I am willing to learn, work hard and am focused on boosting and maintaining customer satisfaction through efficient and upbeat service.
Skills
Point of sale knowledge
Exceptional customer service
Beverage/food preparation
Flexible and willing to adapt to new situations
Willingness to broaden knowledge and take on leadership responsibilities
Experience in working in a fast paced environment and the ability to remain clam under pressure
Food preparation and safety
Strong communication skills
Excellent listening skills
Table setting knowledge
Cash handling
Friendly and outgoing
Highly observant
Excellent math skills
Work History
11/2019 to CurrentCashier/Food ProcessorKimpton Hotels | Phoenix, AZ,
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
Memorized various cuts and types of meat
Experienced the operation of pricing machines, weighting machines, tenderizer and other butcher equipment
Took the responsibility of facing the shelves and making sure the shop neat and look presentable
Learned food processing techniques such as:
-Crumbing schnitzels
-Marinating
-Making Chicken Kievs
-Packing a range of different bones
Took orders from customers and made sure their products where ready for pick up
Experienced Front end and back end operations
01/2015 to 11/2019Roofer (Roof Restoration and Repairs)Geoff Taylor Roofing Pty Ltd | City, STATE,
Replaced old/rusted tin roofs on commercial and residential properties (including colourbond, speed deck, trim deck, etc)
Installed new tin roofs on new commercial and residential properties
Installed a wide range of roof insulation
Answered questions about industry policies and concerns to support positive customer experiences
Gained valuable experience of the construction industry
Gained expert experience in the operation of many different power-tools and hand-tools
Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
01/2014 to 08/2015BaristaNaughty Bean Cafe | City, STATE,
Maintained supply levels in counter and customer areas to meet typical demands
Elevated customer loyalty by using strong leadership skills and communication abilities to resolve customer problems
Served individually made coffee drinks to many numerous customers daily
Delivered orders to a number of local business
Memorized recipes for a range coffee beverages and seasonal offerings
Restocked display cases with attractive arrangements to promote specialty food items like sandwiches and muffins
Maintained cafe equipment and performed minor repairs to keep coffee machines functioning properly
Controlled line and crowd with quick, efficient service
Engendered customer loyalty by remembering personal preferences and allergy information
Accurately took numerous to-go and special orders via phone daily
Developed and demonstrated skillful and creative latte art to engage customers
Cleaned counters, machines, utensils and seating areas daily
Maintained regular and consistent attendance and punctuality
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
Provided in-depth information to customers on beverage preparation and offered samples of latest brews
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
Recommended products based on solid understanding of individual customer needs and preferences
Certifications
Barista Basics - The Australian Coffee School Southport QLD
Latte Art - The Australian Coffee School Southport QLD
Senior First Aid - First Aid Varisty Lakes QLD
Responsible Service of Alcohol - Academy Hospitality Australia
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